What's New in This Release

MiVoice Business Release 9.3

New Features and Capabilities

• Added a new field Secure SIP Transport Protocol in the SIP Dect Manager in Network Elements form.

• Added a note in the Creating an Import File for Telephone Directory Data with the warning about importing Telephone Directory without User GUID.

• 6xx SIP DECT phones that are members of a Ring Group will now display information about the caller and the ring group while ringing, no longer just the caller or ring group information.

• Detailed the different RAD and MOH handling between networked ACD and Single Node ACD models in the ACD Overview.

• Secure Call Indication:

• Added a new feature Secure Call Indication icon display on the MiNET sets.

• Updated the Voice/Video SRTP Encryption Enabled and Voice Encryption Enabled fields to enable the secure call icon on the 69xx sets.

• When the China country code is selected, the ring pattern for an ONS set changes to one second ring followed by four seconds of silence. This applies to the AMB/AOB and ASU II cards.

• Added the commands CD, FORCE, NEXT, YES, and NO as a follow up response commands.

• Updated the Telephone Directory form for the Department field with the Calling Party Substitution.

• Updated the Login ID field in the User Authorization Profiles with non-alphanumeric characters.

• Updated the Codec Settings field description table to reflect the accurate tool tips.

• MDUG and Recall Behavior has been updated in the Multi-Device User Group and Recall Condition and Feature description.

• The Calling Party Name Substitution feature has been enhanced to support sending a maximum of 34 characters on SIP trunk calls and 15 on PRI trunk calls. Earlier the maximum number of characters supported for both SIP trunk calls and PRI trunk calls was 10.

• Updated the features Handsfree Operation and Groups - Key System and Multicall with the non support of the burst of rings for Minet 6970 with multicall.

• The procedure for Enabling TCP/IP Output Streaming has been updated in view of the non-support of Software/Maintenance Telnet ports with MiVB 9.0 and later releases.

• Updated the SIP-DECT Manager Integration with the cert file details.

• Installation instructions on how To install certificate for Chrome and FireFox is updated in the Installing the MiVoice Business Self-Signed Security or Enterprise PKI Certificate.

MiVoice Business Release 9.2

New Features and Capabilities

• Added a new COS option, Callbacks - Allowed that allows you to disable the Callback feature.

• Added a new COS option, External Campon Allowed that allows you to disable the Camp-on feature.

• The MiWalkThru widget has been included in the application. Fourteen guided walkthroughs are included in the MiWalkThru menu to help you perform configuration tasks in the MiVB application with step-by-step instructions. These guided walkthroughs provide you with on-screen guidance for completing your configuration tasks successfully. For more information, refer to the MiWalkThru Guidelines in the MiWalkThru Widget.

• Security enhancements:

• You can now specify the Email - Sender's Address Password and the Email Server Connection Type in the System Options form when programming the Forward Voice Mail to Email feature. This allows you to forward voice mail to your e-mail securely.

• You can now follow the procedure to resolve the Application Reach Through error - Access Error: Forbidden due to the security enhancement in Chromium-based browsers.

• The Desktop Tool now supports a maximum of 50 simultaneous sessions. Previously, the Desktop Tool supported a maximum of 10 simultaneous sessions.

• For X86 based platforms, system limits the Desktop Tool to a maximum of 50 concurrent sessions.

• For PPC based platforms, system limits the Desktop Tool to a maximum of 15 concurrent sessions.

• Added new feature Calling Party Pays (Mexico only) that allows System Administrators to permit or block calls to numbers designated as Calling Party Pays by the Government of Mexico.

• Added RPM Installation steps for Calling Party Pays.

• Callers can suppress MoH during an ACD call.

• The Call Flows feature is now available on EX Controller, MiVoice Business Virtual, and MiVoice Business for ISS.

• You can now enable second dial tone for analog sets in the EX Controller.

• Added two new fields, Trap IPAddress/FQDN for ER Notification Optional 1 and Trap IPAddress/FQDN for ER Notification Optional 2 in the Shared System Option form that allows you to specify the IP address or FQDN of secondary SNMP Managers that will receive Emergency Response trap notification along with the primary SNMP Manager in a resilient setup.

• Added a new field, Extended PRG/MDUG in the License and Option Selection form, that allows you to extend the number of members in the Personal Ring Group (PRG) and Multi-device User Group (MDUG) to 16.

• Extended the capacity of Location Based Numbers from 200 to 2500.

• Added a new field, Use P-Call-Leg-ID Header in the SIP Device Capabilities form that allows you to include P-Call-LEG-ID Header in SIP messages between the MiVoice Business system and SIP devices.

• The Password field in the SIP Peer Profile form now supports up to 26 characters.

• EMEM enhancements:

• You can now specify the minimum length for the mailbox passcode through the Minimum Mailbox Passcode Length field in the VM Options form.

• The maximum duration for the mailbox unlock timeout is now up to 60 minutes. Previously, the maximum duration was up to 15 minutes.

• Call Flow improvements:

• Added new feature, Today's Daily Greeting as part of Daily Greeting section.

• Added a new field Action ID, as part of Menu and Message sections.

NOTE: If you enter 0, then the mailbox is locked and is not unlocked automatically. You can unlock the mailbox by resetting the passcode using the Desktop Tool, VM Mailboxes form, or the User and Services Configuration form.

• You can log in to the voice mailbox, but cannot perform actions unless the voice mailbox is initialized by changing the default password in the VM Mailboxes form or the User and Services Configuration form.

• Codec Settings form has been updated with OPUS Filtering field.

• Programming an Ex Controller updates:

• Added a section Programming Enterprise Gateway Trunks. You can follow the steps to program PRI and FXO.

• Added a section Programming Analogue FXS Ports.

• Added a section Programming Analog Sets on an EX Controller.

• Updated the link for the Programming SIP Trunks in the Outward Dialing Modification.

• Updated the form Network Elements with an addition information for the field FQDN or IP Address.

• Two new fields added to the Controller Registry form.

• Enhancements for E911 Location Reporting for IP Endpoints. Provides the Public Safety Answering Point (PSAP) more accurate dispatchable location for IP Endpoints (i.e. non-fixed).  The solution primarily include MiVoice Business (MiVB), supported MIVB IP endpoints (MiNET and SIP) and integration with a 3rd party application:

• Added the fields Device Move Detection Enabled and CESID Not Required for Emergency Call in the Class of Service Options form.

• Updated the field L2 Connectivity Detection Protocol with LLDP (Link Layer Discovery Protocol) in the Default CESID form.

• Added the fields User-Defined Header Name, User-Defined Header Value, and Emergency Call Headers in the SIP Peer Profile form.

• Introduced a form - BSSID to CESID Mapping to map CESIDs to on-premise WAPs.

• Added a new field L2 Label in the L2 to CESID Mapping form.

• Added a new field Emergency Info Provided by Device in the SIP Device Capabilities form.

• Included the SIP endpoints location information in the Emergency Services - CESID Support Description.

• Mobile/PC Line - 69xx IP Phones supports PC along with Mobile Lines.

• Updated the help to provide the extended information related to PC lines.

• Three new COS options for Bluetooth - Control, Bluetooth – Mobile Line, and Bluetooth – PC Audio have been added.

• Updated the section Unlocking Mailbox in the Mailbox Lockout.

MiVoice Business Release 9.1 SP1

New Hardware and Tools

• Added support for the Mitel 5634 SIP Wireless handset in the following forms:

• User and Services Configuration

• User and Service Templates

• SIP Device Capabilities

For more information about the Mitel 5634 SIP Wireless handset, see the Mitel 5634 Wireless Handset User Manual in the Mitel Document Center.

• The MXe III-L (L = LAN) 3300 ICP controller is introduced to replace the MXe III because controller parts for the latter are no longer available.
  The MXe III-L controller requires MiVoice Business Release 9.1. The MXe III-L controller uses the same RTC/E2T compute cards and MMC cards that the MXe III controller supports with MiVoice Business 9.1; the performance of the MXe III-L controller is the same as the MXe III controller. The MXe III-L controller is different from the MXe III controller in the following ways:

• No WAN support

• No LAN Port 2 support

• No L2 redundancy

• No IGMP filtering

• No 1G Ethernet speed for LAN port

In this System Administration Tool Help, all references to the MXe III controller also applies to the MXe III-L controller unless otherwise specified. If you have to replace your MXe III controller with an MXe III-L controller, follow the instructions in KMS article S05142.

The MXe III-L controller will be available in Q1 2021 in the following regions:

• Australia

• North America

• New Zealand

• United Kingdom

• Middle East and Africa

New Features and Capabilities

• A new parameter Mailbox Setup is added to the User and Services Configuration form, the VM Mailboxes form, and the User and Service Templates form. The Mailbox Setup parameter indicates whether a user's voice mailbox is set up or not through the options Enabled or Disabled. If the parameter is set to Disabled, then users logging in into the voice mailbox are run through a tutorial set up their voice mailbox.

• Modifying the Mailbox Setup parameter in the User and Services Configuration form is reflected in the VM Mailboxes form and vice-versa.

• Data Transceivers, Modem Groups, and Data Station Groups data are no longer collected through the Traffic Report Options form.

• Added new maintenance commands that allow you to view and modify the configuration parameters for an EX Controller:

• SHOW EX CONFIGURATION HELP

• SHOW EX CONFIGURATION

• SET EX CONFIGURATION

• Added a new form, SIP Peer Profile Called Party Outward Dialing Modification that allows you to alter the dial strings of outbound calls for a link.

• Embedded Unified Messaging (UM) feature supports Gmail as an IMAP-enabled e-mail client to manage voice mail messages.

• Mailbox greetings for Non-Busy and Busy options plays the fixed system message if the mailbox is not uploaded or recorded.

• Security Enhancements:

• You can set an SSL security level (High, Low, or Legacy) for the following applications from the System Security Management form:

• SIP

• IP Sets

• IP Trunks

• Trusted Applications

• System Data Synchronization

• MiTAI

• Data Services

• As a System Administrator ('admin' user), you can enforce user account password complexity for logging into the Server Manager. For more information, see Administration > System Users > Password Quality Requirements in the Server Manager Help.

• You can perform a search for a Zone ID by its label (specified in the Network Zones form) in the User and Services Configuration and User and Service Template forms.

• Override DND for internal calls:

• Added the ability to automatically override DND for internal calls by enabling the new DND Override - Automatic Class of Service option. This is similar to overriding external calls automatically through the Do Not Override DND for Public Network DID/DDI Callers option in the System Options form.

• Added the ability to configure and override DND separately using the new DND Override - Accept and DND Override - Allowed Class of Service options. Previously, the ability was to override both Busy and DND together or neither.

• Added support for the following 5300 series IP phones on MiCloud Flex on Google Cloud. Previously, only 6900 series IP phones were supported.

• 5304

• 5312

• 5324

• 5320

• 5320e

• 5330e

• 5340e

• 5360

NOTES:

• 5302, 5330 (10/100 Mbps), and 5340 (10/100 Mbps) IP phones are not supported.

• The firmware of the supported IP phones is updated to support FQDN.

• A local notification can now include CESID digits that are programmed from the CESID Assignment form.

• Added a new maintenance command REMOVEDLMDATA, to remove DLM data from the database.

• The following tables list:

• new SIP Maintenance Commands that are added to replace the existing commands.

• existing commands that replace other redundant commands.

Table 1

Table 2

• Calls to SIP endpoints that support auto answer can now be answered using MiTAI applications. For more information, see MiTAI Developer Guide and SIP Device Capabilities form.

MiVoice Business Release 9.1

New Hardware and Tools

• MiCloud Flex on Google Cloud is a Mitel unified communications (UC) solution built on GCP and encompasses a full suite of Unified Communications and Contact Center solutions. The following applications are available with the MiCloud Flex on Google Cloud solution:

• MiVoice Business Release 9.1 (Call Manager, referred to as Container-based MiVoice Business (cMiVB) in the System Administration Tool Online Help)

• MiVoice Border Gateway Release 11.1 (Session Border Controller)

• MiCollab Release 9.1.3 (Collaboration Application)

• MiContact Center - Business Release 9.2 SP2 (Contact Center Application)

• WorkForce Optimization Release 6.3 (Call Recording Application)

• Mitel Performance Analytics Release 3.1 (Performance Analysis and Reporting Application)

• Tollring Release 3.7 (Call Analytics Application)

• For more information, see MiCloud Flex on GCP General Information Guide and MiCloud Flex on GCP Deployment Guide.

• A new controller, MXe III-L (where L stands for LAN), is added to the family of 3300 ICP controllers. The MXe III-L controller is a functional replacement for the MXe III controller. The MXe III-L controller has the same capabilities as the MXe III controller except the following:

• No WAN port

• No redundant L2 connectivity

• No IGMP filtering

• Equipped with 10/100 MB Ethernet LAN port

For more information on the MXe III-L controller, see the Hardware Technical Reference Manual. For installing the MXe III-L controller, see the Technician's Handbook.

MXe III references in the System Administration Online Help apply to MXe III-L as well, unless stated otherwise.

• A new model, 6970 IP Conference Phone, is added to the 6900 series of MiNET IP Phones. It is an enterprise-level IP conference phone having 96 programmable keys and 6 softkeys. Its display and call-processing feature set is similar to that of the 6940 IP Phone.

Click image to enlarge

For more information about the 6970 IP Conference Phone, see the Mitel 6970 IP Conference Phone User Guide for MiVoice Business and Mitel 6900 Series IP Phones Administrator Guide.

New Features and Capabilities

• A new Comment parameter is added to the following forms that allows Administrators to optionally enter comments on an entry.

• Call Rerouting Always Alternatives

• Call Reroute First Alternatives

• Call Reroute Second Alternatives

• System Speed Calls

• Manage System Speed Calls in the Group Administrator Tool

• The Dial Out of Queue feature allows callers queued after calling an endpoint, ring group or console to dial out of the queue during or between RAD messages, if they cannot hold until the called party answers the call.

• The Dial Out of Queue Lists form is used to assign destination DNs to dial pad keys (0-9, #,or *); a caller can dial out of the queue during or between RAD messages to connect to a destination DN by pressing the corresponding dialpad key.

• You can specify a Dial Out of Queue List Number and associated DTMF receiver behavior from the Call Coverage Services form:

• A new field, Recording N: Dial Out of Queue List, is added to enter a Dial Out of Queue List Number as configured in the Dial Out of Queue Lists form.

• A new field, Recording N: Release Digit Receiver After Recording, is added to release the digit receiver in use after the RAD finishes playing.

• A new field, DTMF Receiver Unavailable Action, is added to select the preferred behavior if a DTMF receiver is unavailable.

• A new field, DTMF Receiver Unavailable Answer Point Directory Number, is added to enter the destination number to be dialed if the DTMF Receiver Unavailable Action field is set to Divert.

• With this new functionality also extended to Consoles, it is recommended that customers, instead of using the legacy Attendant Overflow feature, use the  Group Announcements feature.

• The Emergency DID Routing feature allows a PSAP emergency callback to be routed to an emergency caller's registration telephone DN or hot desk user DN:

• A new field, Emergency DID Routing Enabled, is added to the Shared System Options form to enable or disable the Emergency DID Routing feature.

• A new CRS Service type, Emergency DID, is added to the Call Recognition Service form to indicate the type of DID entry recorded by the system.

• New maintenance commands are added to perform the Show, Query and Purge operations on existing Emergency DID entries:

• CRS SHOW EMERGENCY_DID

• CRS QUERY EMERGENCY_DID <DIGISTRING>

• CRS PURGE EMERGENCY_DID

• Added a new form, Mass Audio Notification, that is used to sent audio notification to sets within a network zone through a mass notification application (for example, Mitel Revolution).

• SIP-DECT Manager Integration allows you to manage SIP-DECT device records from the System Administration Tool:

•  SIP DECT Manager is added as a Type in the Network Elements form. New fields corresponding to the new Type, SIP DECT Manager: Secure AXI Port, Server Type, Secondary SIP-DECT Manager FQDN or IP Address, Username, Password, Confirm Password, and Auto-create on subscription are also added.

• A new check box, Sync with SIP-DECT Manager, is added to the Group Administration Tool to sync new or updated SIP-DECT device records with the SIP-DECT Manager.

• Web server certificate from Server Manager can be used as a device certificate.

• Increased the maximum capacity of the following Ring Groups parameters:

• Number of ring groups on server-basedMiVoice Business for Industry Standard Server, MiVoice Business Virtual MiVoice Business platforms from 704 to 2000.

• Number of members in a ring group on server-basedMiVoice Business for Industry Standard Server, MiVoice Business Virtual MiVoice Business platforms from 32 to 64.

• Increased the maximum capacity of the following Dimension Selection form parameters:

• Number of database records allocatable to data in the Call Rerouting Always Alternatives form from 250 to 1000.

• Number of database records allocatable to data in the Call Reroute First Alternatives form from 250 to 1000.

• Number of database records allocatable to data in the Call Reroute Second Alternatives form from 100 to 1000.

• Number of database records allocatable to Digit Blocks from 41556 to 100000.

• Number of database records allocatable to System Speed Call data from 3000 to 10000.

• Added a new COS option, Headset In-Band Ring Burst, that allows users on an active call to hear a ring burst (camp-on) tone on the headset (instead of the set's speaker) when a second call is presented on another line.

• The following updates are made to the VM Options form:

• A new field, Enable Prompts on Transfer, is added to allow voice prompts to play while the Auto Attendant transfers a call to the destination.

• A new field, Enable Admin TUI, is added to enable access to the Admin Telephone User Interface (TUI).

• A new field, Enforce Complex Password, is added to enable validation of a new or existing voice mailbox PIN against a certain set of rules.

• A new field, Change EUM Password, is added to the Desktop Tool to change the Embedded UM password.

• Added a new topic Temporary Data to recommend that temporary data should be either periodically deleted from the /root folder or collected in the /tmp folder.

• Microsoft Internet Explorer 11 or later is not supported by the System Administration Tool, the Group Administration Tool, and the Desktop Tool.

• Microsoft Management Console (MMC) can be used to install the MiVoice Business self-signed security or an enterprise PKI certificate.

• Enabling or disabling DND or Call Forwarding by a non-prime member of a MdUG, applies the setting to all the members of the MdUG.

• System security enhancement:

• Users can now be added to Server Manager through the System users page under Administration. You can add the same users  both in Server Manager and in the System Administration Tool (using the User Authorization Profiles form) that allows users to open the Server Manager application directly from the MiVoice Business Tools selection page. Otherwise, the Server Manager login page is displayed, where you must enter the login credentials to open the Server Manager application.

• You can also set the same passwords for users in Server Manager and the System Administration Tool, provided it meets the password criterion of both applications.

• Added a new form, VM Call Flow Administration, that allows for the configuration of Call Flows with specific actions to handle incoming calls for your organization as a whole, for departments within your organization, and for individual mailboxes and extensions. Call Flows are applicable to Container-based MiVoice Business (cMiVB) deployments only.

• You can perform the Enable/Disable Override Call Flow action from the Voice mail TUI in the role of an Administrator.

MiVoice Business Release 9.0 SP3

New Features and Capabilities

• Two new models, the 6905 and 6910 IP Phones, are added to the 6900 series of MiNET IP Phones. The 6905 IP Phone is a single line phone with a 2.75 inch 128x48 pixel display and three paper labelled programmable hard keys. The 6905 is equipped with built-in two-port, 10/100 Fast Ethernet switch that enables direct or shared network connection.

The 6910 IP Phone is a multi-line phone with a 3.4 inch 128x48 pixel backlit LCD display. Provides up to 8 programmable multi-function keys. The 6910 IP Phone supports connection for DHSG/EHS or analog headsets and a wideband handset.

 Click image to enlarge

For more information about the 6905 and 6910 IP Phones, refer to the MiVoice 6910 IP Phone User Guide for MiVoice Business.

MiVoice Business Release 9.0 SP2

New Features and Capabilities

• The Desktop Tool provides the capability that allows users to change their Embedded Unified Messaging IMAP account password. Users can change their password only if the System Administrator has enabled Embedded Unified Messaging in the VM Mailboxes form in the System Administration Tool. To change the password, select Edit Preferences and then select Change EUM password under Preferences.

• Added a new option Reject Call without telephone-event payload under the SDP Options tab in the Sip Peer Profile form. The new option allows you to reject an incoming call with a 488 message if no telephone-event payload (RFC 4733) is received.

MiVoice Business Release 9.0 SP1

NOTE: For x86 platforms, Google Chrome is not compatible for viewing Help topics. Use other supported browsers to view the Help topics.

New Features and Capabilities

• The following new SIP TCPDUMP commands are added to enhance the current SIP logging capabilities. See SIP (Maintenance Command).

• SIP TCPDUMP ALL

• SIP TCPDUMP CCN <CALLED OR CALLING NUMBER>

• SIP TCPDUMP CLEAR

• The following updates are made to the SIP Device Capabilities form:

• A new field, Support CTI Hold/Retrieve is added to enable a Computer Telephony Integration (CTI) application to hold and retrieve calls on SIP endpoints.

• A new pre-configured SIP Device Capability 77 is added for Single Line UC Endpoint.

• A new field, Mode for Out-of-Band DTMF is added to the SIP Peer Profile and SIP Device Capabilities forms that enables delivering Out-of-Band DTMF from the MiVoice Business system to a SIP service without interrupting audio playback.

• A new field, Q.850 Reason Headers is added to the SIP Peer Profile and SIP Device Capabilities forms that provides the capability to include the Q.850 cause code in the Reason Header field of the SIP message.

• The following updates are made to the Class of Service Options form:

• A new field, Allow Recall after Transfer is added to enable or disable recall to the original destination if an unsupervised call transfer is unsuccessful.

• A new field, Auto Answer Disconnect Tone - Enable is added to enable or disable the Auto Answer disconnect tone.

• A new field, Hot Desk External User - Allow DTMF Dialing is added to enable or disable the DTMF functionality for EHDUs.

• Support for the display of ring group information when a call is ringing for EHDUs.

• MiTAI now supports monitoring of up to 64 lines (previously 16) on a device.

MiVoice Business Release 9.0

New Hardware and Tools

• The EX controller is newly added to the MiVoice Business family of controllers. The EX controller runs a Virtual MiVoice Business instance inside Kernel-based Virtual Machine (KVM). For technical specifications, see the Hardware Technical Reference Manual document. For installation, see to the EX Controller Hardware Installation for hardware installation and the Technician's Handbook document for software installation.

• The MiVoice Business Migration Tool replaces the MiVoice Business Software Installer tool that helps you to migrate your MiVoice Business system to MiVoice Business Release 9.0 (Release 9.0) or later. To migrate to Release 9.0 or later, the MiVoice Business system's database must be prepared by de-programming unsupported sets, interfaces, and programming. Once your database is compatible, the tool helps you migrate your 3300 ICP controller to Release 9.0. For more details, refer to the MiVoice Business Migration Tool Help and the MiVoice Business Migration Guidelines document.

NOTE: The MiVoice Business Software Installer tool is not supported in MiVoice Business Release 9.0 or later.

New Features and Capabilities

• The Caller Based Routing feature allows the routing of incoming Public Switched Telephone Network (PSTN) calls from specific callers based on the Caller ID. The incoming calls are identified as Whitelist and Blacklist service types, and are routed accordingly.

  • A new field is added in the Trunk Attributes form to control which trunks have the access to Caller Based Routing feature.

  • The Whitelist and Blacklist service types are configured in the Caller Based Routing Service form.

  • The following maintenance commands are updated with new entries to support Whitelist and Blacklist service types:

  • CRS QUERY WHITELIST

  • CRS QUERY BLACKLIST

  • CRS SHOW WHITELIST

  • CRS SHOW BLACKLIST

NOTE: The CRS SHOW WHITELIST and CRS QUERY BLACKLIST maintenance commands can be used to troubleshoot the Caller Based Routing feature. For more information, see the Troubleshooting Guide.

• Added support for the Google Chrome 59 (or later) and the Microsoft Edge 38 (or later) browsers for the System Administration Tool.

• Installation and Upgrade - Before proceeding with the installation or migration, refer to the MiVoice Business Migration Guidelines document.

NOTE: The MiVoice Business Software Installer is not supported from this release onwards.

• The Last Group Member Routing (LGMR) feature is an enhancement to the Ring Groups feature. When enabled, connects a caller to the same ring group member that attended the caller within a specified period of time.

• Added support for the Mozilla Firefox 36.0.4 (or later), the Google Chrome 59 (or later), and the Microsoft Edge 38 (or later) browsers for the Desktop and Group Admin Tools.

• Server Console can be used to perform the following tasks on the 3300 ICP controllers:

• Check server status

• Configure the server

• Register for ServiceLink

• Reboot or shutdown the server

• Manage trusted networks

• Perform backup and restore

• The support of Server Manager is extended to 3300 ICP controllers, to perform platform, security, and administration related tasks. This is similar to the Server Manager supported for the MiVoice Business Virtual and Industry Standard Server (ISS) systems.

• The following programming is either modified or moved to the Server Manager:

• The Web Server Certificate form is moved from the System Administration Tool to the Server Manager. You can manage the web server certificate from Security > Web Server in the Server Manager. For more information, refer to the Server Manager Help.

• The External FTP Server form supports SFTP (in addition to the FTP) to connect to an external remote server.

• The Application Record ID field in the License and Option Selection form is read-only. The Application Record ID must be set in Service account ID field under ServiceLink > Status in the Server Manager to activate your account. After the account is activated, the License and Option Selection form displays the System Core Package license values automatically. There is no change to Change Licenses and Options and Selecting Licenses and Options.

• The Date and Time form is moved from the System Administration Tool to the Server Manager. You can configure the date and time from Configuration > Date and Time in the Server Manager. For more information, refer to the Server Manager Help.

• The DHCP IP Address Range, DHCP Options, DHCP Lease Viewer, DHCP Server, DHCP Static IP, and DHCP Subnet forms are moved from the System Administration Tool to the Server Manager. You can configure the DHCP from Configuration > DHCP in the Server Manager. For more information, refer to the Server Manager Help.

• IPv6 addressing is supported for DHCP configuration for the MiVoice Business system deployed on the ISS platform.

• The SNMP Configuration and SNMP Trap Forwarding forms are removed from the System Administration Tool. The SNMP configuration is moved to Configuration > SNMP in the Server Manager. For more information, refer to the Server Manager Help. The Mitel traps and ER notifications can be enabled from the new field Enable ER TRAPS in the form.

• Fault Management (alarm distribution) using the SNMP is not supported in the MiVoice Business Release 9.0. The Fault Management (alarm distribution) is through internal data sharing mechanisms using DataService and DSTransport.

• IPv6 addressing is supported for SNMP configuration for the MiVoice Business system deployed on the ISS platform.

• SNMPv3 support is added.

• Certain fields are read-only in the System IP Properties form. For more information, see the MiVoice Business Migration Guidelines document.

• Certain controllers, interfaces, and sets are not supported in this release. For a complete list of unsupported sets, hardware, and interfaces, see the MiVoice Business Migration Guidelines document.

NOTE:The AX controller and the Multi-instance Communications Director are not supported until MiVoice Business Release 9.1

• Added support for Fully Qualified Domain Name (FQDN) and IPv6 addressing:
  -   After a system upgrade, the system by default uses IPv4 addresses. 3300 ICP controllers do not support IPv6.

  -   FQDN simplifies configuration, and provides resiliency for MiVoice Business services.

  -   FQDN can resolve to both IPv4 and IPv6 addresses.

  -   For forms that support the SDS feature, FQDN should be used only when all the nodes in the network support FQDN.

  -   MiVoice Business can connect to services or devices that support both IPv6 and IPv4, using both IPv4 and IPv6 addresses.

• The Prefer Call Forwarding/Rerouting Information COS option is extended to rings groups. When enabled, gives priority to the forwarding/rerouting information over ring group information on the ringing member's telephone display.

• The system requirements for MXe III and CX/CXi II are updated. The MXe III systems require a minimum of 1 GB RAM and 60 GB disk space and the CX/CX II systems require a minimum of 1 GB RAM and 16 GB disk space. For more information on system requirements, refer to the Hardware Technical Reference Manual.

• The Telnet port 23 is modified as port 2023. The Call Control telnet ports can be accessed only by devices listed in the trusted networks configuration in Server Manager. For more information, see Server Manager Help.

• The TDM XNET feature is not supported.

• The physical printer port on the 3300 ICP controller is not supported. However, the network printing support is continued.

• Added support to allow SIP devices only with TLS to register and place calls. See TLS Only in the SIP Device Capabilities form.

• Added support to enable authentication for CTI based applications that interact with the MiVoice Business System. See Enable CTI Application Authentication in the Shared System Options form.

• Added support to enable access to the Server Manager application from the MiVoice Business tool selection page. To enable access, set Enable access to Server Manager to Yes in the Shared System Options form and enable Access to Server Manager for the user in the User Authorization Profile form.

• The Desktop Tool supports the drag-and-drop feature to provision and move a key.

NOTES:

• Only 69xx series IP phones support the drag-and-drop feature.

• Keys programmed with the following features cannot be moved or swapped:

• Key System

• Single Line

• Multicall

• DSS/Busy Lamp

• Prime Line

• Secretarial

• Application

• Added support for Transport Layer Security (TLS) for MiNET connections and the MiVoice Business Console connections to the MiVoice Business system.

• Added a new form, Device Certificate that provides SSL or enterprise Public Key Infrastructure (PKI) certificate based authentication for MiVoice Business systems interacting with each other.

  An enterprise PKI certificate is a TLS certificate which is created and signed using an enterprise’s private PKI infrastructure, which includes a private root Certificate Authority certificate and any intermediate CA certificates which form a chain of trust from the TLS certificate back to the root CA certificate.

• Added support to install enterprise Public Key Infrastructure (PKI) certificate for web browsers.

  An enterprise PKI certificate is a TLS certificate which is created and signed using an enterprise’s private PKI infrastructure, which includes a private root Certificate Authority certificate and any intermediate CA certificates which form a chain of trust from the TLS certificate back to the root CA certificate.

• Added support for streaming audio for MOH through an USB device (for EX Controllers only).

MiVoice Business Release 8.0 SP3

New Features and Capabilities

• Added support to override the From header with the Default CPN on outbound SIP calls using the new COS option Override From Header with Default CPN in the SIP Peer Profile form.

• The total RAM size of MOH files in x86 platform increased from 16 MB to 128 MB. For more information, see the MiVoice Business Engineering Guidelines document.

• The MiVoice Business Software Installer tool

• The 3300 FTP Server option is no longer supported to transfer software files when performing a full installation. You can transfer the software files using the External FTP Server option (default) only.

MiVoice Business Release 8.0 SP2

New Features and Capabilities

• Support added to view SIP trunk traffic reports using the SIP TRAFFIC commands. The SIP trunk traffic data collection must be enabled in the Traffic Report Options form prior to running the SIP TRAFFIC commands.

• The Multilingual Name Display feature is extended to support call display for external numbers, Speed Calls, groups, and other numbers that do not exist in the User and Services Configuration form through an external LDAP Server. See Multilingual Name Display Using External LDAP.

• The Night Bell feature is now supported on all devices. See System Access Points and Trunk Answer From Any Station (TAFAS).

• The administrator can program Make Busy FAC with speed call functionality using Make Busy walk away codes to allow users to create personal speed calls. The walkaway codes between the range 0-11 are supported. See ACD Make Busy Reason Codes.

• Support added for the new Mitel S720 BT Speakerphone. The Mitel S720 BT Speakerphone is supported with Mitel 6930 and 6940 IP Phones. See the 6930 and 6940 IP Phone User Guides, and the Mitel S720 BT Speakerphone Quick Reference Guide and User Guide on the Mitel Document Center website for more information.

• Support added for XML applications on the 69xx series IP phones that allows integration with Mitel applications, such as MiCollab Meeting Center (refer to Appendix A MiCollab Meeting Center Configuration in the MiCollab Client Administrator Guide, Release 8.0 on Mitel Document Center) and Mitel Mass Notification (refer to the Mitel Mass Notification Installation, Administration, and Maintenance Guide, on Mitel InfoChannel). The XML configuration files can be uploaded using the Phone Applications Update form or downloaded from an external server specified by the Application Info field in the Online Service URLs form.

MiVoice Business Release 8.0 SP1

New Features and Capabilities

• Two new COS options added: Integrated DECT Wideband Audio and Integrated DECT High Power that enables or disables wideband audio and high power mode on 69xx DECT headsets.

• The No Answer Recall Timer COS can now be set to disable the Recall feature can now be disabled. When disabled, no recall occurs when the call is not answered.

• Support for Microsoft Exchange 2016 added to Embedded Unified Messaging.

• The embedded voice mail Multi-Level Auto Attendant (MLAA) supports the following features:

• Dial by Name

• Language Toggle

• Dial by Extension

• Float Key support added to the 69xx IP Phones

• Hot desk users can be logged out automatically by setting Hot Desk Auto Logout Timer (range 0 to 168 hours). If set, hot desk users are automatically logged out when the Hot Desk Auto Logout Timer expires.

• Pressing the Superkey followed by a programmable key will now display the configured DID Service number along with line appearance number and line appearance name. For more information, see Superkey.

• A new option "Make Busy" is added to the ACD Agent Behavior on No Answer COS, which when selected, re-queues calls when agents do not answer and sets agents' presence as idle.

• NameTag Hunt Group is now resilient.

• When calls to a ring group are rerouted, the reroute destination for a call type (DID, ITE, CO, and Int) under either Busy/DND or  No Answer,  depends on the setting "This" or "Last" in the Call Rerouting First Alternatives form. That is,  a call type under either "Busy/DND" or "No Answer" set to either "This" or "Last", is rerouted to the configured "This" or "That" destination accordingly. A call type set differently ("This" and "That") under "Busy/DND" and "No Answer",  is first rerouted to the configured "This" destination. See Ring Groups.

• Two Controller Registry settings—Set Firmware Upgrade – Delay Software Upgrade (Yes/No) and Simultaneous Set Firmware Upgrades Allowed—are added to handle firmware upgrades for 53xx and 69xx IP Phones. One setting controls whether 53xx and 69xx IP Phones with old firmware are required to upgrade before registering. The other setting throttles the upgrades by limiting how many can be upgraded at the same time. Upgrades can also be disabled obliging the administrator to initiate them via the new LOAD FIRMWARE maintenance command.

Another new command (RENEWFWTABLES) refreshes the system file that tells sets newer firmware is available. Formerly, the file only refreshed after a system reboot meaning it became stale if new firmware had been uploaded before then.

The LOCATE FEATURE command is also augmented to show whether a specified set requires an upgrade and whether the upgrade has been requested.

• A new softkey called Silence Call is supported on 69xx series phones, which when pressed, mutes the ringer. See Ringer Control.

• Prime Line labels and banners on 53xx and 69xx sets that are members of a Multi-device User Group or Hotel/Motel Suite display the dialable directory number of the group (i.e., the group pilot number).

• Visual Voice Mail (NuPoint and Embedded Voice Mail) now supported on the 69xx IP Phones.

• Unread voice mail message count added to the status indicator bar on 69xx IP Phones.

• Support added for the Mitel 5613 and 5614 IP-DECT Wireless handsets

MiVoice Business Release 8

New Hardware

The 6920 IP, 6930 IP, and 6940 IP Phones are the newest additions to the Mitel family of multi-line desktop IP phones. Each features a high quality full duplex handsfree speakerphone and a high resolution color display. Ten fixed-function keys are also provided for one-touch access to commonly used telephony features. The 6920 adds 18 programmable personal keys while the 6930 and 6940 add 72 and 96 keys respectively.

The 6920 has both a USB Port and a dedicated analog headset port with electronic hook switch for use with wired headsets. The other two models are also equipped with a Bluetooth wireless interface that supports a number of Mobile Integration features that are enabled through connection to a mobile phone.

Click image to enlarge

Other changes introduced in conjunction with the new phones:

• Personal ring tones (6900 series phones only).

• The 6940 and 6930 IP Phone support MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. With MobileLink users can sync the mobile phone’s contact list with the 6940/6930; answer a mobile phone call using the 6940/6930 and move active calls between the two devices. See the 6940 and 6930 IP Phone User Guide on the Mitel Document Center website for more information.

• Headset mode behaviors are improved. Pressing the key when a headset is plugged in and a call is ringing answers the call. If the phone is idle, dial tone is returned. Pressing the key again toggles audio to the speaker. At any time, you can lift the handset and audio will follow.

• The Redial fixed-function key on the 69xx phones provides a list of numbers to call when pressed.

• Rather than only colors and flash rates, displays on the 69xx phones use shapes, icons, and colors to make it easier to distinguish call and feature states.

• A new key programming method, Long Key Press, presents a short list of popular features 69xx users can assign to their keys. Other features must be assigned using the System Admin Tool or Desktop Tool..

• Call Duration Display on 6900 series phones is augmented to include internal calls in addition to external calls available on legacy phones.

• New form, Phone Applications Update, uploads Screen Saver and Branding applications to MiVoice Business for distribution to supporting devices, including 6900 series phones. (NOTE: 6900 series phones do not support HTML applications.)

• Handoff is augmented by softkeys labeled Push Call or Pull Call depending on busy/idle state of member phone. Applies to 6900 series phones only. Legacy sets retain the Handoff key which now becomes lit when a Push or Pull is allowed.

• Call History changes (6900 series phones only):

• dedicated fixed-function key provided in lieu of softkey

• addition of missed call count (draws attention to repeated missed calls from the same caller)

• Phone Administrator Passcode added to System Security Management form. Used to access certain functions on the 69xx phones. The phone prompts for the passcode when the Setting key followed by Advanced sofkey are pressed. For more information, see the 6900 Series Admininstrator's Guide on the Mitel Document Center web site.

• New users can be sent a welcome email from the User and Services Configuration form. Information conveyed in the email includes, user name and password; phone details (model, DN, PIN, etc.); and voicemail details (mailbox number and passcode).

• 6900 series phones provide a native directory (Contacts) application for performing user lookups on an external OpenLDAP directory server. Support for the legacy Phonebook is retained through the addition of an embedded LDAP server accessible over MiNET. This allows 6900 series phones to access the MiVoice Business internal directory (Teldir).

• Softkeys for toggling Background Music and Music on Hold on and off are not available on 6900 series phone. Users wanting this feature can program it to a feature key.

• 6900 series phones cannot be programmed as traditional ACD Sets

• Desktop Tool changes

• The common features list is revised to contain User Speedcall, User SpeedCall – Private, Account Code Verified, Call Fwd Always, Do Not Disturb. Phone Lock. Clicking the new button ‘All Features’ will switch the list to display all the features available for programming.

• For 69xx IP Phones only, PKM keys can now be programmed using the Desktop Tool.

New Features and Capabilities

• The SIP Peer Profile form now supports the following special characters; !$%ab&'()*+-_./;=?~, in the Basic > Local Account Information > Registration User Name field. See Basic - Local Account Information for details.

• Call Display for Pickup Groups introduces a new Class of Service option: Call Pickup Display. If enabled, the option provides members of a Pickup group with a preview of the calling/called party associated with the call they intend to pickup. The following MiNET devices support this feature: 5304, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, and 5360. See Call Pickup - Dialed for details.

• Programming of Call Rerouting treatments for users added to the User and Services Configuration form.

• Call Screening (Boss-Secretary Enhancements) feature allows devices configured as Secretaries to receive (ring) and route back Boss's incoming calls, while the Boss device is in Do Not Disturb (DND) state. The routed calls override the DND and ring the Boss's prime line.

The feature provides a simple way to turn the screening on or off, using the appropriate programmable keys: DND on Boss, DSS/BLF (with or without the Superkey) on Secretary.

• Device Types for Mitel SIP DECT Phones (models 612, 622, 632, and 650) added to the Multiline IP Sets and User and Services Configuration forms. See Programming Mitel SIP-DECT Phones for details.

• The Telephone Directory field, Include In Phonebook, allows you to create, schedule and export a dialable Phonebook Directory for MiVoice Business Console. Also, only entries with Include In Phonebook set to 'Yes' are used for TelDir lookups for any Superkey and 5550/5540 IP Console Phonebook applications.

NOTE: By default, the following entries are set to 'No': primary and secondary devices with service level 'IP Device Only' or 'Multi-device', when not a member or not a prime member of a Multi-device User Group.

To ensure accuracy and consistency of the Telephone Directory across the network, perform an SDS Synchronization of the form for each node upgraded to MiVoice Business Release 8.0 or restored from a previous release. If necessary, manually fix any entries with the incorrect "Include In Phonebook' setting.

• Class of Service option 'Display DNIS on Key Label' controls whether float key labels display DNIS or calling line ID.

• Class of Service option Enbloc Dialing Enabled allows you to complete dialing and send a trunk call without a delay by: pressing the new 'Call' softkey (displayed on applicable sets after you start dialing), or by going off hook after completing an on-hook dialing.

The option applies to 53xx series phones; however, the 'Call' softkey is not available on the 5304 and 5312 sets. The 'Call' softkey is also not available for personal speed calls.

• ARS Route Lists can include up to 20 (an increase from a maximum of 6) routes. To accommodate the increase, the form's design for smaller clusters (30 or 60 Maximum Elements per Cluster) changes to match the form's design for large systems (250 or 999 Maximum Elements per Cluster). Specifically,

• Change Page, Change All, Page, and Go to... buttons are removed.

• Range programing, Search by list number, and Previous (<< <) / Next (> >>) options are provided.

• With Class of Service option 'Follow Reroute on Disabled Forwarding' enabled, calls manually forwarded using the Forward softkey will follow call rerouting treatments when call forwarding at the intended destination is disabled.

• Help Improvements

• Task Programming Guide provides quick access to the hundreds of programming and system administration procedures available in the main Help.

• Forms in the System Administration Tool can now be opened from the Help and the new Task Programming Guide.

• Better information on alarms is available via links in the Alarm Details form (example).

• Class of Service option 'Long Key Press Timer' specifies the length of time you need to press a Programmable Key (PK) to launch a Key Inquiry Session A mode on Mitel sets entered using Superkey. Used to view and modify the programming of a programmable feature key. Also used to display caller information on Single, Multicall and Key System line keys with active calls. or to activate or deactivate Call Screening from a Secretary device. Long PK pressing eliminates the need to press the Superkey beforehand. This functionality applies to 53xx and 69xx series IP phones only.

• Class of Service option 'Prefer Call Forwarding/Rerouting Information' controls whether ACD agent telephones display the distributing ACD Path information or the forwarding information for calls that were forwarded or rerouted to the ACD path.

• Class of Service option, Prefer Name for Call Information, can display the name instead of number for forwarded calls which helps users to answer more appropriately by showing them who the caller was trying to reach. Also applies to Redial and other features depending on the device type.

• Scheduled Call Management feature allows you to create up to 100 weekly Business Schedules, which you can then assign to individual directory numbers (DN) listed in the Call Rerouting form. The system uses the time of day and the assigned business schedule (not the system's Day/Night Service schedule) to determine which of the three possible Call Rerouting Always Alternatives should be applied to the particular destination DN. If you do not assign a business schedule to a DN, then the Reroute Always alternate follows the system's Day/Night Service schedule.

• Generic SIP Phones can be configured as a Single Line Phone: a full service device without any programmable keys that consumes a Single Line Users, instead of an IP Users, license. A Single Line Phone has only one line appearance, cannot be a hot desk device or a member of a Multi-device User Group (MdUG), and it is not supported on 5505 SIP devices.

NOTE: This feature renames the Analog Lines license to the Single Line Users license.

• Multilingual Name Display support is extended to the Superkey Phonebook application. In addition, Phonebook matches are displayed as follows: full names are displayed on the first or second line (depending on the set) whenever possible. If there is not enough space, names are truncated according to the existing rules.

• Work Group/Branch Office Music on Hold bases the music source presented to a call on the call holder's location or group membership.

• Programming of Float keys is extended to System Administration Tool (previously only supported on phone). Entails exposing the Prime Line in the User and Services Configuration form. Float Keys can be provisioned using templates and are supported on 5340, 5340e, 5360, and 5560 phones and for Single, Key, and Multicall line types only.

• ACD feature keys are available for programming to the 6900 and 5300 series phones (excluding the 5304, 5312, and 5324) phones and allow users to set/clear Make Busy, set Silent Monitors and Request/Cancel Help.

• Record-a-Call feature key is augmented to support Pause/Resume when pressed in at the appropriate time.

• The prime key label is now configurable in the User and Services Configuration form.

• Security logs and Audit Trail logs generated by MiVoice Business are now integrated into the LINUX Syslog Syslog is a method of collecting messages from devices and sending them to a server running a syslog daemon. MiVoice Business can send its log messages to a Unix-style SYSLOG service which stores them in files for viewing and analysis. framework. For more details, see Appendix H in the Technician's Handbook.

• MiVoice Business now uses self-signed security certificates which customers can replace with their own using the Web Server Certificate form.

MiVoice Business Release 7.2 SP1

• Embedded Voice Mail Improvements:

• Multi-level Auto Attendant Menu Node mailboxes support a separate Business Open/Business Closed greeting, played based on the system's day/night mode or the VM Business Hours Settings. Both greeting types can be recorded using the Telephone User Interface (TUI) or uploaded using the System Audio Files Update form. Menu Node mailbox greetings cannot be recorded from the administrator's mailbox.

• Pre-recoreded mailbox names can be uploaded using the System Audio Files Update form.

• Mailbox passcode length can be configured via System Administration Tool (VM Options form); maximum length increased to 8 digits.

• User and Services Configuration form improvements:

• The Search by Number results also include the Device Type and Service Level - for  locally-hosted numbers only.

• The system verifies the availability of the DN entered in the Number field under the Service Profile tab. If not available, a search for the next available number is performed and, if found, the new number is placed in the field.

• The LOCATE FEATURE EXTENSION maintenance command can be called and the results displayed in the Summary section of the form (only for locally-hosted numbers).

MiVoice Business Release 7.2

• Flow Through Provisioning:

MiVoice Business 7.2 integrates with MiCollab 7.0 in support of the Flow Through Provisioning solution, which allows the administrator to configure and manage users and services from a single location - MiCollab server is the recommended option. See Adding Users and Services for more information. The following User and Services Configuration (USC) and User and Service Templates (UST) changes are implemented to support the solution:

• Various links provide automatic access to the MiCollab User Service Provisioning (USP) application, and vice versa.

• Any changes made in these forms are also made on the MiCollab system, and vice versa.

• MiCollab services are displayed in these forms, but you can manage them only from the USP interface.

• Templates that include MiCollab services are listed in the UST form, but not in the USC form. You cannot use these templates to create a new template or to add new users. These templates become editable as soon as the MiCollab network element is removed.

• You cannot delete a user that has any MiCollab services attached.

• You cannot clear the following fields if the user is mapped to any of these MiCollab services: MCA, UCA, Standard, or Advanced UM:

• Login ID

• Password

• Email

• For users associated with the MiCollab Speech Auto Attendant (SAA) service, the First and Last Name fields cannot be blank or contain any UTF-8 encoded characters.

MiVoice Business nodes can share data with a MiCollab server for the purposes of Flow Through Provisioning. (See SDS Guidelines and Limitations for implementation requirements.)

• Meet-Me Conference Enhancements:

• Support via MiVoice Border Gateway for Meet-Me Conference participation by SIP calls over IP trunks.

• Users of MiNET sets in idle state can press the Trans/Conf key to initiate or join a Meet-Me Conference instead of dialing the access number.

• Mitel Integrated Configuration Wizard Release 5.3:

• Multi-device User License Consumption for IP Users allows the system to automatically consume Multi-device User (MDU) licenses on behalf of the following IP User (IPU) license users, when no IPU licenses are available (all are consumed or none are allocated): Full Service IP User, IP Console(5550 IP Console and MiVoice Business Console), External Twin Multi-device User Group.

This feature is particularly beneficial for customers with UCC4 licensed switches. UCC4 bundle does not include any IPU licenses, but it does include MDU licenses. With this feature, customers can still program IPU-licensed users (for example ACD enabled hot desk users) without purchasing, in addition to their UCC bundle, any IPU licenses.

• New SIP Peer Profile options:

• Include Diversion Header for EHDU applies to external-to-external calls, for example an external call to an EHDU. If enabled (set to 'Yes'), the diverting/forwarding party's DID number is inserted in the Diversion header when the call leaves MiVoice Business via a SIP trunk.

• Use user=phone for Diversion Header allows you choose whether the "user=phone" tag is or is not inserted in the SIP Diversion Header -- when "Use user=phone" option is set to 'No'. The new option is available only if option "Use user=phone" is set to 'No'. Otherwise, the new option is disabled.

• The timer in the Controller Registry form that determines the length of time a device waits before rebooting when it has lost contact with its controller is now configurable. (It was previously fixed at 10 minutes.)

• Telnet interfaces to MiVoice Business can now be secured. See "Securing Telnet Connections" in the Technician's Handbook for details.

• Zone Groups allow exceptions to the zoning rules in MiVoice Business that result in G.729 compression on inter-zone IP calls. By configuring zones into groups, calls can now use higher quality audio codecs such as G.721.1 or G.711.

MiVoice Business Release 7.1

• Embedded Voice Mail Improvements (VM Options form):

• To increase security and prevent toll fraud:

• • "Mailbox Lockout" is enabled by default for new installations.

  • "Allow Personal Contact Numbers" (new) provides the option to enable or disable the Personal Contacts feature at the system level.

• "Mailbox Length" (new) allows you to set the mailbo length through the VM Options form instead of using the Administrator's Mailbox.

• "Email Sender's Address" (new) allows you to select which of the following sender's addresses will be used when delivering messages with Forwarding Voice Mail to Email or Embedded Unified Messaging feature: Voicemail Default (determined by the EMEM system) OR System Default (Sender's Address field configured in the System Options form). Selecting "System Default" allows the user to place the address on a firewall whitelist -- preventing Email messages from being treated as spam and ensuring their successful delivery.

• Meet-Me Conference is an alternative to the standard conference call whereby users must first call another party to add them into the conference. With MMC, users can dial in to join the conference on their own accord.

• Mitel Integrated Configuration Wizard Release 5.2:

• Increased capacity for the following parameters when the Maximum Elements per Cluster is 999:

• Remote Directory Numbers: 130,000

• System Digit Strings: 196,000

• Digit Blocks: 41556

• Telephone Directory entries:130,000

NOTE: To support the increased capacity, both flash cards (system and voice mail) in the AX controller must be the 4 GB size.

In addition, support for 20-character names (up from 15 in previous releases) on calls to the 5550 IP Console.

NOTE: MiVoice Business Release 7.1 is not backward compatible with pre-7.1 MiVoice Business Console releases and pre-4.3 5550 IP Console releases, and vice-versa. You must upgrade the MiVoice Business and MiVoice Business Console and/or 5550 IP Console at the same time.

• Multilingual Name Display feature introduces the following enhancements for displaying user names on various endpoints within the cluster:

• User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster., which include UTF-8 encoded, will be displayed instead of Telephone Directory Names A repository within the MiVoice Business system that contains names associated with the majority of dialable endpoints in the system. These names are written into the Directory Name field in the User and Services Configuration form, presented in the Telephone Directory form, and displayed on various endpoints within the system. However, if the Multilingual Name Display feature is activated on a node, the USC Names are displayed on specific supported endpoint devices within the cluster. This database supports up to 20 ASCII characters per name; it does not support UTF-8 encoded characters..

• User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. will be displayed in full where space is available.

For supported devices and conditions associated with this feature, see the Multilingual Name Display feature description.

• Increased the number of programmable keys on the 5320 and 5320e IP Phones to sixteen.

MiVoice Business Release 7.0 SP1

New Hardware

• MiVoice Business Release 7.0 SP1 introduces 1 GB RAM Module Upgrade (50006727) for the MXe III Controller.

New Features and Capabilities

• Call Forward Always supported on Ring Group pilot numbers.

• A new Shared System Option, Present Original DNIS, allows users to answer calls in a more professional manner by preserving the DNIS information in the original call for subsequent presentation to sets and MiTAI-enabled applications anywhere in the Mitel private network.

• Enhanced ISDN Outward Dialing Modification provides the means to alter the outgoing calling party number before it is sent to an ISDN E1 (Euro Standard Protocol) link.

• Mitel Integrated Configuration Wizard enhancements:

• SIP Call Billing Enhancements provides the option to configure a user-specific billing number, which can be different than the CPN Substitution (public) number for the same user. Both numbers can be configured using the Associated Directory Numbers (ADN) or the User and Services Configuration (USC) form.

• Reinstated Copy functionality in the User and Services Configuration form allows you to copy an existing phone service and use it to create a new service and/or user. See Copying Users and Services for details.

• New feature access code, Private Caller, allows a caller to hide its identity to the called party (on a per call basis). Both the name and number will be suppressed and a privacy indication will be displayed on the called device when the user dials the Private Caller FAC before dialing the destination number. Applies to internal and external (SIP trunks only) calls.

• SIP changes:

• Changed the default option settings for new SIP Peer Profiles. The new settings are:

• • Route Call Using P-Called-Party-ID (if present) - Yes

  • Allow Peer to Use Multiple Active M-lines - Yes

  • Avoid Signaling Hold to Peer - Yes

  • Limit to One Offer/Answer per Invite - Yes

  • NAT Keepalive - Yes

  • Prevent the Use of IP Address 0.0.0.0 in SDP messages - Yes

  • De-Register Using Contact Address Not '*' - Yes

  • Disable Reliable Provisional Responses - No

  • Only Use SDP to Decide 180 or 183 - Yes

  • Require Reliable Provisional Responses on Outgoing Calls - Yes

  • Use P-Asserted Identity Header - Yes

• "Expires" header added to the 200 OK response to a Register Request.

• Support for other than 101 DTMF, G.722.1, and L16 payloads. The default dynamic payload values can be configured through the Controller Registry form.

• Names (such as, cruise guest name) can be displayed locally on SIP devices. The name will be delivered in the 200 OK registration message, which includes (in the P-Asserted Identity Header) the Directory Name as configured in the User and Services Configuration form.

• Depending on the configuration, SIP messages can provide three calling party numbers for most outgoing calls. In addition to numbers included in the From: and P-Asserted Identity headers, the P-Preferred Identity Header can be configured to provide User Associated Billing information. See Call Billing for SIP Gateway for details.

• Call Control supports the Calling Line ID Restriction (CLIR) notifications from SIP devices and trunks. When a SIP module detects the privacy indicator for a call originated from a SIP trunk or device, all data (including the privacy indicator) is passed to Call Control, which uses this information to provide correct and private data on the next leg of the call. See SIP Call Processing Features for more information.

• SIP support for Two B-Channel Transfer (SIP Release Line Transfer).

• To satisfy legal requirements to respect privacy on emergency calls, a new SIP Peer Profile option is provided: 'Signal Privacy (if enabled) on Emergency Calls'. With this option enabled, the CESID information will be included ONLY in the P-Asserted-Identity header and not in the 'From:' header when an emergency call is made from a private extension and the caller has privacy enabled.

ATTENTION: If your system is unable to extract CESID data from the P-Asserted Identity header, DO NOT enable this option. Otherwise, emergency response teams will not receive the necessary information.

MiVoice Business Release 7.0

New Features and Capabilities

• Product name change - Mitel Communications Director becomes MiVoice Business

• Users and Services Provisioning Enhancements:

• The User and Device Configuration and User and Device Templates forms are restructured (new tree format) and renamed to: User and Services Configuration (USC) and User and Service Templates. The following new fields are added to the USC form: Zone ID, Zone Assignment Method, Service Label, Prime Phone Service, DID Service Number, and Use DID Number for Outgoing Calls.

• Multiple services per user and multiple users per service are supported (up to eight services per user, one service must be selected as the prime number; all must have the same primary controller).

• Local and remote services can be displayed and accessed from the USC form.

NOTE: MiCollab services (if configured) are displayed in the USC form, but can only be added and managed through MiColllab User Service Provisioning (USP) interface.

• For networks with MiVoice Business Release 7.0 and older systems, templates and roles are shared. See About Templates and Roles.

• Multiple key templates can be created for the same device, but only one template at a time can be applied to a device.

• Ring Groups enhancements:

• Remote Directory Numbers (RDN) can be programmed and used as members of cluster Ring Groups (including Emergency Response ring groups).

• In addition to Ring All, the following four new ring modes are available (replacing the Cascade Ring): Terminal, Terminal - Cascade, Circular, Circular - Cascade.

• Predictive overflow can be configured for the group allowing the system to calculate whether a call should be queued or immediately redirected to an overflow or rerouting destination.

• Call Rerouting destination can be configured and used instead of the Overflow destination.

• Call Coverage Services index is assigned to the group through the Ring Groups form. The call coverage is extended to include the Announcements and Direct Transfer to Voice Mail services.

• Enhanced Call Coverage Services form provides a generic provisioning interface for two Group Announcements. Each announcement can be assigned to a different group type or termination point (hotel room, ring group, ACD Hot Desk Agents, etc.). If configured, announcements are played at predefined intervals to the caller queued to the requested group.

• Registering and Auto-provisioning Multiline IP Telephones without a DN reduces and simplifies the provisioning and installation effort for IP Phones to be registered as a basic Userless Device An IP device configured with service level "IP Device Only"; provides basic functionality (emergency/attendant calls and hot desk login) and does not require a license.—a device with service level "IP Device Only" that  allows the user to log, but does not require a license. With this Automatic DN Selection registration and auto-provisioning method, a device can be registered and brought to service without being pre-configured first and the installer does not need to specify the device's Directory Number (DN) - only the Set Registration Access Code - to initiate the registration.

• Secure Real-time Transport Protocol (SRTP), as defined by RFC 4568, is implemented to provide SIP Media Security. If your system includes SIP Phones that offer SRTP, you may want to start taking advantage of this capability and enabling SRTP on the entire network. To avoid incompatibility issues when SRTP is enabled, you can disable SRTP on SIP devices/trunks by setting option AVP Only Device/Peer to "Yes". These settings will allow SRTP-capable SIP devices to send and receive unencrypted (AVP) media. See the MiVoice Business Engineering Guidelines for the list of devices (sets and applications) that support or do not support encryption.

• DID Service offers a Direct Inward Dialing solution, alternative to user-based System Speed Calls. This feature provides the ability to assign DID numbers to their answering points from ESM. Incoming calls can be routed to specified destinations based on the mapping of DID numbers to their destinations. The feature provides a single consolidated provisioning interface: the  DID Service form, but the configured data is stored in the Call Recognition Service form.

• MiVoice Business Console is a software-only attendant console application. Based on the 5550 IP Console, the MiVoice Business Console does not require an adjunct telephony keypad but instead uses the PC keyboard and compatible USB handsets or handsets. (Note: the legacy 5550 IP Console continues to be supported.)

• Maintenance and Troubleshooting Aids

• MSP Log Viewer provides a way for you to view logs in real time as they are happening and read log files generated by the MiVoice Business logging service. For more information, see the MiVoice Business Troubleshooting Guide.

• Show Status Resource maintenance command provides CPU usage information to aid in the troubleshooting of overloaded or slow running systems.

• System Administration Tool and other ESM tools (Group Admin and Desktop Tools) supported on Microsoft Windows 8 and Microsoft Internet Explorer 10 and 11.

• SDS changes:

• Memory consumption reduced for better system performance during synchronization of large datasets.

• New Software logs added to help monitor memory depletion and performance issues with SDS sync.

• Sharing for device resiliency is no longer configurable in the SDS Form Sharing form at the Device Data group level (which includes 5560 IPT Master/Slave Association, Multiline IP Sets, and User and Device Configuration - Device Attributes). The sharing scope remains at the Resilient Pair scope. A data convert operation ensures that on upgrade the group is set to Shared.

• Sharing scope of VM Mailbox and VM Multi-Level Auto Attendants in the SDS Form Sharing form now defaults to None.

• Checks for network sharing status added to forms used to configure device resiliency (User and Services Configuration, IP Consoles, Hunt Group, Ring Group and ACD Agent Skill Group). The checks display warning messages intended to prevent data inconsistences caused by the failure to enable sharing between the primary and secondary elements. The administrator can then abort the resiliency configuration change to initiate sharing before returning to complete the change.

• Consolidation of 'SDS Usage' and the 'SDS Sys Data' alarm categories into one category called 'SDS Sharing' with thresholds set to make it less likely that alarms go unnoticed (which leads to the network becoming increasingly out of sync.)

• Start Sharing operations now end with a confirmation dialog box that prompts the administrator to perform a sync.

• Replacing the linear searches with binary searches for a department or location or Global Unique Identifier (GUI) further reduces the search time and improves by 95% the speed of all operations that involve those searches; such as:

• import and synchronization of location, departments and telephone directory entries

• data refresh of Locations and Departments forms

• hospitality operations involving names and affiliations

• Live Music on Hold over IP streams live music to callers on hold from a source connected to the system as a SIP device.

• Database Verification included in the backup process prevents the system from backing up incomplete or corrupted data. If the verification fails, an Audit Failure alarm is raised and the backup process fails. A backup failure (for any reason) results in a Backup Failure alarm. A successful backup cannot be completed until both alarms are cleared. To clear the alarms, perform a system restore. You can also monitor the current database condition by Scheduling Database Audits or executing the DATABASE AUDIT command.

• SIP Enhancements:

• The following new options added to the SIP Peer Profile form:

• • Use P-Call-Leg-ID Header: controls whether the P-Call-Leg-ID header is included in the SIP trunk messages exchanged between the MiVoice Business and third-party applications that monitor SIP call traffic. The Call Leg Call ID is generated for each call and is always included in MiVoice Business-based MiTAI events. Including this ID also in SIP Trunk messages allows for SIP sessions to be aligned with MiTAI events.

  • Restrict Audio Codecs: controls which codec/s can be negotiated over SIP trunks. Calls that use any other codec will be rejected. The recommended setting is 'No Restriction' (default), which means any codec is allowed to be negotiated and none are removed.

  • Route Call Using P-Called-Party-ID (if present): in accordance with RFC 3455 we can now look into the P-Called-Party-ID header to determine the actual called party on incoming calls.

• The following new options added to the SIP Peer Profile and SIP Device Capabilities forms

• • Session Timer: Local as Refresher: Selecting 'Yes' sets the MiVoice Business (local), instead of the Peer, as the Session Timer Refresher (in accordance with RFC 4028). Session timer refresh information will be included in Reinvite messages sent by the MiVoice Business system, as well as in Updates. The default value is 'No".

  • AVP Only Peer/Device: This option was added to help maintain backwards compatibility with devices and trunks that do not support well the secure SAVP media lines.  By enabling this option the user can force calls to negotiate using non-encrypted media. This option is not enabled by default as many devices and trunks will support SAVP.

• SIP phones as members of a group will not display calls answered by another group member as missed calls. MiVoice Business sends a "Call completed elsewhere" message to all SIP devices when a call is answered by another group member.

• An External Twinning Group (ETG) no longer requires an External Hot Desk User (EHDU) as a member, making it functionally equivalent to a two-member Multi-device User Group.

• Support for 20-character names (up from 15 in previous releases) on internal calls to the MiVoice Business Console.

• Mitel Integrated Configuration Wizard:

• Data sharing via SDS-CC extended to the Open Intergration Gateway.

• Silent Monitor enhancements:

• Whisper Coach allows a supervisor to speak with the agent without the other party hearing. (Supported on Server-basedMXe Server, MiVoice Business for Industry Standard Server, MiVoice Business Virtual MiVoice Business platforms except the MXe server.)

• "Coach the Coach" allows supervisors to silent monitor/whisper coach other supervisors.

• Class of Service controlled monitoring of non-prime lines.

• An agent’s telephone can be monitored over all the agent’s call states, including listening to dial tone, dialing digits, listening to busy or ringback, talking, and interacting with voice mail.

• Multiple supervisors (up to six) can monitor the same agent.

• Changed to paging tone from conference tone to announce the start of a silent monitor session. (Conference tone continues to signal an ACD Barge.)

• Silent monitoring a party while they are using Record-A-Call is supported.

• Inter-process communication between MiVoice Business systems and between MiVoice Business and other Mitel applications in the network, including MiVoice Enterprise Manager and MiCollab (formely, Mitel Appilcations Suite), are now fully encrypted.

Mitel Communications Director Release 6.0 SP3

New Features and Capabilities

• No new functionality is introduced in this release. For a list of bug fixes, refer to the MCD 6.0 SP3 Release Notes on Mitel Online.

Mitel Communications Director Release 6.0 SP2

New Features and Capabilities

NOTE: See the Installation and Administration Guides for MCD for ISS, vMCD, and MICD on Document Center for What's New in them for MCD 6.0 SP2.

• SDS improvements:

• removed limits that prevented the synchronization of Multiline Set Key Assignment data to a resilient peer.

• the sync progress window provides better feedback on sync status by showing progress at the form level instead of at the node level only.

• renamed sync options in Sync Confirmation window from "Data Migration" to "Merge" and "Data Repair" to "Overwrite." Also moved the Resilient User - Device Policy selection from the Advanced window to the Confirmation window.

• SDS sync logs rewritten to make them easier to understand.

• SIP enhancements:

• a new field, SIP Password, added to the User and Device Configuration, User and Device Template, and Multiline IP Sets forms in the System Administration Tool and to the Group Administration Tool. The SIP module on the MCD uses the new SIP Password for authentication of Register, Subscribe and Invite messages. The User PIN continues to be used for SIP Hot desk devices. This new field enhances the Single Password/PIN Hardening feature that was previously introduced in MCD 6.0 and MAS NuPoint.

NOTE: Text labels for the SIP Password fields in the Group Admin Tool are in English only for this release. Translations for localized versions of the tool will be provided in a future release.

• new option, Suppress Redirection Headers, added to the SIP Peer Profile and the SIP Device Capabilities forms. Use of the option stops the MCD from sending Diversion, History-Info and Referred-By headers on new outgoing calls.

• new option, Remove Anonymous User, added to the SIP Device Capability form to prevent private calls from displaying the word "Anonymous" on the called party's phone.

• All MCD web-based management tools (System Administration Tool, Desktop Tool, Group Administration Tool, etc.) support Microsoft® Internet Explorer (IE) 10 on Microsoft® Windows 7 only.

Mitel Communications Director Release 6.0 SP1

New Features and Capabilities

• AMR Narrowband and GSM FR (06.10) added to the list of supported codecs (see Codec Settings). MCD will negotiate these codecs only when both endpoints support them and the endpoints are connected to the MCD through a SIP Client Interface or a SIP Trunk. TDM endpoints, E2T connections, Mitel sets, or Mitel applications do not support audio streams in these codecs.

• System Data Synchronization enhancements:

• Performance (speed) improvements for the operations associated with the Locations, Departments, and Telephone Directory forms, particularly in the following areas:

• • provisioning users with location and/or department information

  • synchronizing data

  • importing locations, departments, and/or telephone directory entries

  • data refresh

  • hospitality operations involving names and affiliations

• Removed auto-logout on slave element during an SDS sync, permitting read-only access to shared forms, access to unshared data, and no access to maintenance commands. See SDS - Synchronization Rules.

• vMCD can operate as a Designated License Manager The Designated License Manager (DLM) connects with an Application Group on the AMC in order to obtain licenses which may then be shared among the group members. The DLM also tracks license usage and violations for the group, and provides statistics to the AMC. The DLM requires a Group Application Record ID (GARID) with Enterprise License Sharing enabled. and continue to distribute licenses while disconnected (offline) from the Application Management Center A web-based service that handles licensing of Mitel products. (AMC).

• Arabic language in system prompts and messages supported on the 5312 and 5324 IP Phones. However, Local 1/Local 2 Language installation is required - contact your local Mitel representative for assistance. Telephone directory information (User ID) displayed during a call is not supported.

• MCD for ISS support for Stratus® Technologies ftServer 2700® servers. See MCD for ISS documentation on Document Center (https://www.mitel.com/document-center/business-phone-systems/mivoice-business) for more information.

• New SIP Peer Profile configuration settings:

• Minimum Reserved Call Licenses – allows you to reserve some or all of the licenses assigned to a particular SIP peer profile (as defined by the Maximum Simultaneous Calls option). Licenses are consumed on a per call basis and released when the call terminates. Reserving ensures that a peer profile receives priority on its own call connections. The Maximum Simultaneous Calls setting eliminates the need to provision duplicate licenses for SIP Trunk Resiliency and instead bases license requirements on the number of calls you expect to have up at any given time.

The default value for new installations is 0 (no licenses reserved, all shared); for upgrades from pre-MCD 6.0 SP1 releases, the default value matches the value of the Maximum Simultaneous Calls (all assigned licenses reserved, none shared).

• Use Original Calling Party Number If Available – allows the original calling party number to be used for outgoing PRI or SIP to SIP public calls (if the calling party number has been modified).

• Prefer From Header for Caller ID – gives preference to the From header over the P-Asserted-Identity and P-Preferred-Identity headers for providing the calling party ID for incoming calls.

• Use Fixed Retry Time for 491 – eliminates audio delays caused by the default retry time in ReInvite collision 491 responses (RFC 3261) by replacing the default time with a fixed retry time of 100 ms.

• Ignore SDP in Unreliable Provisional Responses – improves interoperability with systems that use RFC 3960. To avoid the possibility of no ringback tone on outgoing SIP trunk calls, the SDP Answer in 18x messages is ignored and the local ringback tone is provided to the device placing the call. This option is also added to the SIP Device Capabilities form.

• Mozilla Firefox support added to System Administration Tool.

• Users can activate Phone Lock while in headset mode (no need to disable headset operation first).

Mitel Communications Director Release 6.0

New Features and Capabilities

• Location Based Call Routing directs designated numbers to appropriate services located in the same zone as the device from which the users are dialing.

• Hot Desk PIN Security ensures that all hot desk users have strong PINs by forcing them to create new, more secure PINs. Users who log in with a weak PIN are automatically routed to the NuPoint Interactive Voice Response (IVR) system and guided through a PIN change. NuPoint, MAS, and MCD must all be configured for Hot Desk PIN Security to work. Each component has its own provisioning for proper integration.

• Post Call Destination automatically forwards callers to a specified destination after the called party hangs up.

• SIP-related enhancements:

• SIP Hot Desking extends support for hot desking to the 5604 and 5607 wireless devices.

• SIP Hot Desk Lockout - All SIP and Hot Desk user accounts now support a single lockout model. Hot Desk users are locked out from the system for 15 minutes if they enter an invalid PIN three times within five minutes. The number of attempts and the length of the lockout are programmable using the DISA values in the System Options form. See System Options.

• Call Billing for SIP Gateway provides the following billing enhancements for SIP trunk calls:

• • the ability to send billing information to a trunk gateway, using the P-Asserted-Identity header

  • the ability to provision a Default Billing Number and a Default CPN for each network zone; these numbers can be sent instead of a caller's or diverting party's public number for caller identification and billing purposes

  • the ability to provide correct public and billing number information for diverted calls and calls involving an EHDU

• Transport_Layer_Security (TLS) as defined by RFC 2246 is supported for SIP connections with Mitel-branded TLS-capable SIP devices (including 5603, 5604, 5607) and any 3rd party SIP devices approved by Mitel's SIP Center of Excellence with TLS interworking.

• SIP Trunk Bulk Registration: RFC 6140 is implemented to allow registering multiple DNs with a single registration name (see SIP Peer Profile) when configuring SIP trunks.

• The following options added to accommodate customers' configuration needs:

• • SIP TLS - Use ip fqdn as last Common Name in Certificate (Controller Registry form)

  • If TLS use sips Scheme (SIP Devices Capabilities form)

  • Enable Mitel Proprietary SDP (SIP Devices Capabilities form)

• New maintenance commands for querying SIP hot desk subscriptions.

• Tandem Switch Support for Nupoint forwards incoming calls received across dial in trunks to a voice mailbox located on NuPoint or Embedded Mitel Express Messenger (EMEM). Forwarding to a voice mailbox is achieved through two new fields in the Trunk Attribute form; Dial In Trunks Answer Point and Dial In Trunks Insert Forwarding Information. For example, suppose "6135921234" is the called party number digits on the incoming trunk. The 6 leading digits "613592" are absorbed by programming the "Dial-In Trunks Incoming Digit Modification - Absorb" field. The "Dial In Trunks Insert Forwarding Information" field is set to "Yes" and the "Dial In Trunks Answer Point" field is programmed with the voice mail system destination digits. The forward from information contains the voice mailbox number "1234" and the call is directed to that mailbox to leave or listen to messages.

• Embedded Unified Messaging (UM) lets MCD users receive and manage voice messages through an e-mail client. Message states are synchronized between the e-mail client (e-mail message store) and phone (voice message store). Embedded UM supports secure connections to the IMAP server using TLS or STARTTLS.

• System Data Synchronization enhancements:

• New maintenance commands for checking and repairing database inconsistencies that lead to SDS sync failures, removing elements from the network, and suspending data-sharing with an element.

GDM CHECK USERANDSERVICE

GDM REPAIR USERANDSERVICE

REMOVE NE

REMOVE SHARING NE

• reduction in SDS sync failures caused by Telephone Directory conflicts, particularly in a clustered hospitality environment where the frequency of tel dir changes is high.

• External Twinning - A new type of Multi-device User Group limited to two members, usually a desk phone and a cell phone. The External Twinning solution does not consume a Multi-device User license. Instead, it consumes an IP User license and an External Hot Desk User license.

• Hebrew prompt support added to the MCD embedded voice mail application.

• MCD for Industry Standard Server (ISS) can operate as a Designated License Manager The Designated License Manager (DLM) connects with an Application Group on the AMC in order to obtain licenses which may then be shared among the group members. The DLM also tracks license usage and violations for the group, and provides statistics to the AMC. The DLM requires a Group Application Record ID (GARID) with Enterprise License Sharing enabled. and obtain system licenses while disconnected (offline) from the Application Management Center A web-based service that handles licensing of Mitel products. (AMC). Formerly, licenses could only be obtained while online.

• Embedded Voice Mail Time Zone Support - MCD now supports local timestamps in embedded voice mail messages when an external hot desk user is in a different time zone than the system time zone. See Date and Time for more information.

• Direct Transfer to Voice Mail sends an active call to the requested user's voice mailbox without ringing the phone and waiting for the system to forward the call to the voice mail system.

• Embedded Voice Mail available to Mitel Communications Director for Industry Standard Servers (MCD for ISS).

• Anonymous FTP accounts are no longer supported on MXe Server, MCD for ISS, Multi-Instance Communications Director (MICD), and Virtual Mitel Communications Director (Virtual MCD) platforms.

• The SNMP Agent in MCD is now disabled by default.

• Class of Service changes:

• New option, Fax Capable, separates fax functionality from Campon Tone Security which is optional (but recommended) for fax operation. Also changed "Campon Tone Security / FAX Machine” option to “Campon Tone Security”.

• "ACD Logout Agent No Answer Timer" renamed to "ACD Agent No Answer Timer. See Class of Service Options.

• New option, ACD Agent Behavior on No Answer, lets you select agent behavior on no answer. Select "Logout" to automatically log out agents on no answer or "Absent" to automatically make agents absent from all groups on no answer. See Class of Service Options.

• New option, Backlighting Enabled, turns off (after a configurable period of inactivity) the backlight on all MiNet 53xx series phones that have one.

• New option added for single-line displays sets to display the original caller ID for calls forwarded/rerouted to the set instead of the forwarding party ID.

• New option, Auto Release on Key Select, for multi-line sets disconnects the active call when the user selects another line to answer a waiting call.

• System option "ACD Logout Last Agent On No Answer" renamed to "ACD Make Last Agent Unavailable on No Answer". See System Options.

• A Ring Group can function as an emergency answering point and trigger an SNMP trap to notify Mitel Emergency Response Adviser (or any other application listening for the trap) whenever the group receives a call.

• Auto insertion of ARS prefix digits for calls initiated from the Call History phone app is extended to the 5320, 5330, 5340 and 5360 IP Phones and to the People, and Visual Voicemail applications.

• Alpha tagging is extended to associate the name string with dialed digits for outgoing calls.

• Silent Monitor support added to non-prime lines.

• New options in the Digital E&M Trunk Circuit Descriptor form improve Private Line Automatic Ringdown operation by

• removing the need for the far end to disconnect before the trunk link is returned to idle.

• increasing ringing duration on outgoing calls until either the far end answers or the ringing timer in the trunk Class of Service expires (whichever comes first).

• 5560 IPT enhancements:

• The number of programmable keys on the 5560 IPT is increased to 192 from 96. Key/line position on the set can now be changed through the Menu key.

• Calling line ID display for key system line appearances on the 5560 IPT is presented to the prime line set and the answering set. Other sets with a key appearance only show the key label while the call is ringing and after it has been answered.

• The maximum number of Group Park keys per destination DN increased to 250 on the MXe Server, MCD for ISS, Multi-Instance Communications Director (MICD), and Virtual Mitel Communications Director (Virtual MCD) platforms. The maximum for other controllers is unchanged at 64.

• The maximum digit string length for Customer Emergency Services IDs (CESID) increased from 10 to 12.

• Digit modification for calling and called number supported on inbound calls on E1 ISDN links.

• Dialed Call Pickup keys can be programmed to provide a burst of ringing on all pickup group member sets when any member of the group is called.

• Mitel Integrated Configuration Wizard 4.0 adds support for provisioning Hunt Groups, Call Pickup Groups, Ring Groups and External Twinning plus embedded voice mail on MCD for ISS and Unified Communicator Advanced (UCA).

• Support for Call Forward Override and Supervised Transfers added to standard DSS/BLF keys and Secretrial DSS/BLF keys respectively.

• A new option, Maintain Original Forward or Reroute Reason, in the new Shared System Options form, allows you to enable the system to maintain, deliver and display on the nominated party's telephone or console the original reason for forwarding or rerouting a call. The "DPNSS/QSIG Diversion Enabled" option is removed from the System Options form and is now included in the new Shared System Options form.

• Software Installer Tool improvements for faster software installs and upgrades:

• only new voice mail prompts files are loading during software upgrade

• eliminated any unnecessary MCD reboots for offline licensing changes applied by the Software Installer.

Mitel Communications Director Release 5.0 SP2

New Features and Capabilities

• New form, Codec Settings, allows you to select the audio codec(s) offered for negotiation by devices at each end of a call within the MCD network. (Replaces the the AddCodeFilter and RemoveCodecFilter maintenance commands in earlier MCD releases.)

• Support for the 5320e, 5330e, and 5340e IP Phones with embedded Gigabit Ethernet (GigE) switch

• Support for the Mitel UC360 Collaboration Point. For provisioning and other information, see the UC360 Administration and User Guide on the Document Center website.

• Default labels in Simplified Chinese added for programmable features on display phones.

• Russian prompt support added to the MCD embedded voice mail application.

• Changed the display of "Speak@ease" on phones to Voice Dial reflecting the MCD support for other speech-enabled auto-attendant products.

• Eliminated scheduled software Upgrades failures caused by inaccurate reporting of MCD memory usage.

• Override can be used to intrude on calls in progress on SIP devices.

Mitel Communications Director Release 5.0 SP1

New Features and Capabilities

• The following new wireless device types can be programmed in the Multiline IP Sets and User and Device Configuration forms:

• 5607 SIP

• 5624 SIP

Refer to the IP-DECT Wireless Solution (Global) documentation on the Mitel Document Center website (Document Center) for information on the 5607 and 5624 SIP wireless handsets.

• The maximum number of network zones used in Bandwidth Management is increased from 250 to 999.

• All MCD web-based management tools (System Administration Tool, Desktop Tool, Group Administration Tool, etc.) support Microsoft Internet Explorer (IE) 9.0. The minimum requirement is changed from IE7 to IE8.

• Introduction of IPv6 The new standard protocol for the Internet, Internet Protocol version 6 (also known as IPv6), is the next step beyond IPv4, the current standard protocol for the Internet. These protocols provide IP addresses, the "phone numbers" for the Internet that are responsible for identifying computers and devices so they can communicate. IPv6 expands the address space on the Internet from 32 bits to 128 bits, enough for trillions upon trillions of additional addresses.-ready firmware for the 5300-series of Mitel IP Phones. First phase interoperability of IPv6 sets with Mitel Communications Director (MCD) requires a Mitel Border Gateway (MBG) server. See the MBG documentation on Mitel Document Center (Document Center) for more information.

• Confirmation tone is now presented to Mitel phone users of ESPA paging equipment. The tone acknowledges a successful "call me" page attempt and applies to MCD-Philips SOPHO integrations only.

• Optional email notification provided at the beginning and completion of each process in a scheduled software upgrade and when a process is canceled from the Scheduler.

• SIP enhancements:

• Maintenance commands added, SIP REREGISTER PEER and SIP STATS CLEAR.

• Additional options in the SIP Peer Profile form for treating E.164 numbers on outgoing SIP calls and for stripping the Primary Node Identifier A digit string that identifies a network element or a cluster within a network. Automatic Route Selection for the network is set up to route calls to the network elements based on the PNIs. Note that in a single standalone cluster, you do not need to assign PNIs to the cluster members. from calling party numbers.

• Added SNMP trap with configurable threshold for monitoring voice packet latency.

• Enabled, via Mitel Border Gateway (MBG), the recording of voice streams from Mitel phones on remote MCDs instead of the local MCD only. See the Mitel Border Gateway documentation on Document Center (Document Center) for more information.

• A new timer in the SIP Peer Profile form provides better (more expedient) rerouting of SIP trunk calls on congested networks or during network failures.

• A new option, "Replace incoming CgPN with Originally Dialed Number" in the ISDN Protocol form, provides improved interoperability between the MCD telcos in the Benelux region. The option applies to E1 trunks and controls which number is presented to the called destination: the number originally dialed by the caller or the actual number of the line that is answered when the call is completed.

Mitel Communications Director Release 5.0

New Hardware

• The 5505 SIP Phone is an entry-level, single-line telephone designed for the hospitality market. Supporting SIP protocol only, the 5505 features a cordless handset with 2-line display and a full-duplex speakerphone.

New Features and Capabilities

• Hotel/Motel feature enhancements:

• VIP Status Label: Allows you to program a room extension with a VIP status label. When the guest places a call, the label appears on the attendant console and display phones, enabling hotel staff to respond accordingly. VIP Wakeup: If this feature is enabled, the guest will always receive a personal wake-up call, even if the extension is configured to receive an automatic wake-up call.

• Language: Allows you to change the room extension's display language from the attendant console and the PMS. Up to fifteen different languages are available.

• Do Not Disturb: This feature is now available from the Guest Services Application and the PMS, in addition to the attendant console.

• Maid ID: If the Room Status - Maid ID option is enabled, maids are required to enter their personal ID codes when they update the status of guest rooms.

• Hotel/Motel Access System Logs: Room status changes initiated by entering status codes from the room phone are now logged.

• To support the above-noted changes, new PMS Message formats have been introduced.

• The Centralized Suites for Analog Devices feature distributes the connections for analog guest room extensions across several elements, and centralizes all processing on a single IP node in a hospitality environment. This implementation can be protected by installing the ICP Hospitality node software on fully redundant platform such as the Stratus® Server for RHEL.

• A Customer Emergency Services ID (CESID) can now be configured for mobile directory numbers. Although any hot desk user can have a CESID, only External Hot Desk Users (EHDUs) on trunks can make use of it. Regular hot desk users and EHDUs logged in to MiNET devices will continue to use the CESID associated with their set's registration DN.

• The SIP Device Capabilities and SIP Peer Profile forms have been redesigned. Data entry fields are now displayed on tabbed panels instead of a single window. In addition, it is now possible to add descriptive information for each record; this is useful when you employ the new Configuration Profiles feature to load templates for particular SIP devices and trunks.

• The User and Device Configuration form has been reorganized to simplify the creation and management of users. Major changes include:

• When adding a new user, you are now prompted to select a predefined role rather than a service type.

• A number of new fields related to multiline sets have been added to the Service Details tab.

• The form presentation has been modernized, with fields grouped into distinct boxes.

• A new tab has been added to enable you to configure keys prior to saving the form.

• Templates have been introduced to speed the configuration process and ensure that correct settings are applied throughout the enterprise. Common settings, such as the Class of Service and Device Type, can be saved in a template and applied to multiple users and devices. Three new forms are available:

• Key Templates: Allows you to program line key settings for multiline telephones and SIP devices.

• User and Device Templates: Allows you to program a subset of the information normally added on the User and Device Configuration form.

• User Roles: Allows you to link templates with roles. When you add a new user, you are prompted to select a role and its associated template.

• SIP features have been enhanced:

• Call forking is now supported for outgoing SIP calls handled by external SIP forking servers.  

• When a SIP phone user rejects an incoming call, it is immediately sent to an alternate call handling destination such as voice mail, provided that Call Forwarding is programmed to support Call Forward No Answer (CFNA) or Call Forward Busy (CFB). In previous releases, the call would continue to ring even after being rejected.

• TFTP firmware upgrade using the Load command is now supported for IP-DECT wireless devices.

• To enable SIP devices to automatically answer calls using a header that was not previously supported, enable the Override Auto-Answer Headers option in the SIP Device Capabilities form.

• To reject anonymous calls, enable the Reject Incoming Anonymous Calls option in the SIP Peer Profile form.

• The maximum number of simultaneous calls per peer has increased from 400 to 2,000.

• New SIP Timer Options have been added to the SIP Peer Profile and SIP Device Capabilities forms.

• To override privacy settings and allow display information to be presented to the remote party, enable the Use Privacy None option in the SIP Peer Profile form.

• To reject all incoming calls, enable the Only Allow Outgoing Calls option in the SIP Peer Profile form.

• To indicate that the user portion of SIP URIs should be treated as a telephone number, enable the "Use user=phone" option on the SIP Peer Profile and SIP Device Capabilities form.

• To prevent phones from receiving calls when they are already engaged in a call, enable the Force Device Busy If Any Line In Use COS option. This feature is available for both SIP and MiNet sets.

• A new maintenance command has been introduced to assist in debugging 5505 SIP endpoints in Hotel environments: SIP DEVUSERDATA.

• Location Based Time Zone allows administrators to manage (via Network Zones form) the time display on IP sets based on their location rather than the location of the host system.

• System security enhancements:

• Users are now required to change the default password that is used to log into the System Administration, Group Admin and Desktop Tools . The password strength and expiration interval are configurable via a new form, System Security Management.

• The period of inactivity after which the current System Administration Tool session is automatically terminated is configurable in the System Security Management form.

• New maintenance commands, Reset_Login_Password and Reset All Login Passwords, have been added to reset passwords for individual users or all users and to log out hot desk users.

• A new Class of Service option (User Inactivity Timer) automatically locks 5300-series phones after a configurable period of inactivity.

• Embedded voice mail enhancements for improved security:

• Configure administrator passcodes through the System Administration Tool

• Unlock mailboxes after a configurable timeout

• Enable/disable mailbox management via the administrator's mailbox

• Improved the ability to restrict callers from accessing system resources via the Auto Attendant by matching on more than just the first digit dialed.

• The number of BLF appearances supported on a set increases to 64 from 16 in previous releases.

• ACD enhancements (applies to the MXe Server, MCD for ISS and MiCD Multi Instance Communications Director. Fomer name for the multi-instance version of MiVoice Business software. only unless otherwise specified)

• The number of ACD Agent IDs supported is increased to 2100 from 1180.

• The number of active ACD agents supported on a single controller (with Paths and Agents) is increased to 350 from 100 (supported on ISS only)

• The number of active ACD agents supported in a cluster with Paths on Gateway controller(s) and Agents on a dedicated agent contoller is increased to 700 from 350 (supported on ISS only)

• The number of Agent Skill levels supported on all platform types is increased to 500 from 256.

• The number of ACD Agent Skill groups supported is increased to 999 from 256 groups.

• The max number of agents that can be programmed in each ACD Agent Skill group is increased 700 agents each from 500 each

• The number of ACD groups to which an agent can belong is increased to 60 from 30

• The number of Path Interflow Dialing List entries is increased to 500 from 32 on all platform types.

• RAD A Recorded Announcement Device (RAD) is a device which automatically answers a call and delivers a pre-recorded message. RAD is often used to inform a caller that they are in a queue and their call will be dealt in due order. hunt group directory numbers not just individual RAD DNs can now be sent to an IP RAD application such as Mitel IVR - Visual Workflow Manager. This eliminates the static association of RAD-port-to-ACD-path for any given RAD message in previous releases (applies to all platforms).

• Increase the Work Timer maximum duration in the Class of Service Options form to four hours from 10 minutes (applies to all platforms).

• The number of simultaneous 3-party conference calls supported on MCD for ISS and MiCD Multi Instance Communications Director. Fomer name for the multi-instance version of MiVoice Business software. platforms  is increased to 200.

• Maximum capacities for the following call groups on the MXe Server, MCD for ISS and MiCD Multi Instance Communications Director. Fomer name for the multi-instance version of MiVoice Business software. has been expanded:

• Hunt Groups: 2000

• Extended Hunt Groups: 64

• Pickup Groups: 800

• Page Groups: 64

• Ring Groups: 704

• Resiliency enhancements:

• Resilient Queuing in a Network ACD environment is no longer dependent on the Agent Group form option "Queue calls when no local agents are logged in." See the Resiliency Guidelines for details.

• Faster failback of resilient ACD agents and switches helps to reduce the incidence of abandoned call. See the MCD Resiliency Guidelines for details.

• A new type of ACD Agent, External Hot Desk Agent, allows external devices to receive ACD calls.

• Mitel 5330, 5340, and 5360 IP Phones now support the G.722.1 wideband codec in addition to the already supported G.711 a/u law, G.729a codecs.

• Audit Trail Logs help with troubleshooting and security monitoring by tracking changes to the system database as well as login/logout activity.

• The Scheduler can be used to program wider range of events, including:

• Backups

• CSV File Import/Export

• File Transfers

• IDS Synchronization

• Night/Day Service

• User Logouts (for Hot Desk users)

• Software Download, Upgrade and Activation (Unattended Upgrades)

• The Integrated Directory Service (IDS) feature uses the Lightweight Directory Access Protocol (LDAP) to synchronize user and service data from your corporate directory server to the MCD platform. System Data Synchronization is then used to share the data among the administrative group. Note that in the current release, data is synchronized in one direction only, from the corporate directory server to MCD, and that only one type of directory server is supported—Microsoft Active Directory. Although all users are IDS manageable by default, you can disable the feature for individual users on the User and Device Configuration form.

• Licensing Enhancements:

• A new licensing mode, Shared Enterprise, allows multiple systems to be added to an application group in the AMC. Once a Designated License Manager (DLM) is specified for the group, the member elements can share their licenses without needing to re-synchronize with the AMC. If license sharing is not required, you can still configure systems to operate in Standalone or Non-Shared Enterprise mode.

• On the User and Device Configuration form, the new Service Level field enables you to define the features and licensing characteristics for a directory number by selecting one of the following options: Full Service This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality., Trusted Service This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License., Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service., or IP Device Only This Service Level indicates that the directory number (DN) is assigned to an unlicensed device that has only basic telephony functionality (emergency or attendant calls). The device becomes functional when a hot desk user or hot desk ACD agent logs into it.. The Service Type field has been dropped from the form.

• New licensing features available for all systems:   Try Before You Buy—Allows you to enable licenses for services you have not yet used and test them for a limited period of time. Trusted Services—Allows you to validate an application to the MCD using a digital certificate rather than a license.  Over Allocation—Allows you to use more licenses than you have actually purchased for a service.

• License Violation Events occur when the system or application group detects a problem. For example, if too many licenses are provisioned an "over allocation" event is registered. If the event is left unresolved, it is subject to License Violation Event Escalation with increasingly severe notifications being issued via log messages, alarms and the system interfaces. Ultimately, the event may escalate to "System Lock" level, which places users in restricted service mode and prevents them from placing regular calls.

• It is now possible to license a Personal Ring Group or Suite with a single license provided that the PRG/suite members are programmed as Multi-Device This Service Level indicates that the directory number (DN) is assigned to a user that has only basic telephony functionality (e.g., emergency or attendant calls) until programmed as a member of a Multi-Device user group or suite. The DN does not use an IP User License. However, the group or suite has a Multi-device Users or Multi-device Suites license which one person can use at a time in order to receive full telephony service. users. The traditional licensing method, where members are licensed individually and programmed as Full Service This Service Level indicates that the directory number (DN) is assigned to a standard user and device with full telephony functionality. or Trusted Service This Service Level indicates that the directory number (DN) is assigned to a trusted Mitel application that has full telephony service once it registers with the system. Although the DN can be programmed on the same forms as a Full Service user/device, it does not use an IP User License. users, is still available.

• A new maintenance command, Licence Status, has been added to provide detailed information regarding license events.

• The following can now be provisioned using the Mitel Integrated Configuration Wizard:

  • Clusters and resilient devices

  • SIP trunks

  • DID numbers

  • Virtual Mitel Communications Director (vMCD)

  • additional Automatic Route Selection data for country/region-specific dialing prefixes and local emergency numbers.

  Support for the MCD Import Spreadsheet has been added allowing users to load all the configuration data it contains directly into the wizard. Previously, the data had to be saved as individual csv files prior to loading.

• The following can now be provisioned using the Mitel Integrated Configuration Wizard:

• Clusters and resilient devices

• SIP trunks

• DID numbers

• Virtual Mitel Communications Director (vMCD)

• additional Automatic Route Selection data for country/region-specific dialing prefixes and local emergency numbers.

Support for the MCD Import Spreadsheet has been added allowing users to load all the configuration data it contains directly into the wizard. Previously, the data had to be saved as individual csv files prior to loading.

• The introduction of a new ARS routing medium (Direct IP Route) for IP trunks allows for faster deployment of MCD networks and clusters.

• System Data Synchronization improvements:

• The message warning of problems following a synch operation has been rewritten to indicate that the operation succeeded but that there are unresolved errors. The message used to warn that the operation had failed outright.

• Clearer prompts have been added to inform the administrator that a data sharing operation must be followed up by a data synching.

• The SDS Shared Data Updates form has been renamed SDS Distribution Errors to more accurately reflect its function.

• A new warning is provided in the System Administration Tool to alert the administrator to any unresolved data distribution errors. The warning displays on logout and again on login.

• Foreign Database Restore allows you to take a database backed up from one MCD and restore it to a different MCD. Formerly, the Restore was only allowed if the IP addresses in the source (backup) database and destination database matched.

• Resiliency handling of Line Appearances on IP devices and Attendant Console softkeys now covers more key configurations, in particular the configuration of multicall keys shared between resilient and non-resilient devices and between devices with different primary and secondary controller pairings. See the Resiliency Guidelines for details.

• User names display on phones in the letter case in which they were entered in the Telephone Directory form. Previously, the names always displayed in uppercase.

• Maximum digit length for mailboxes in the embedded voice mail system has been increased to seven.

• System Administration Tool interface improvements:

• Tooltips are provided in virtually all forms. Hover over an item, such as a field label, and a question mark will appear next to the mouse pointer () to indicate that a tooltip is available. Clicking will display the tooltip—a small box with information about the item you are hovering over.

• The Class of Service Options form has been redesigned for better usability. The options are now grouped by function and divided into tabbed pages making them easier to find.

• Options in the System Options form have been put in alphabetical order so that they are easier to locate.

• When viewing the Admin Group Alarm Summary form on the local node in a Multi-node Management environment, the user can click on the relevant system alarm record and reach-through to that system to access the Alarm Details form.

• The Alarm Status area will display alarm levels for licensing violations and SDS data distribution errors.

• User names in the User and Device Configuration and Templates form can now be entered using the UTF-8 character set for true multilingual support.

• A new form, Fax Advanced Settings, has been added to configure support for T.38 fax calls through a SIP gateway.

• The Class of Service option that suppresses caller ID delivery has been extended to SIP sets.

• Virtual Mitel Communications Director (vMCD) changes:

• A single Virtual MCD instance scales up to 2500-users.

• Embedded voicemail, standard unified messaging, and auto-attendant which supports a total of 150 mailboxes for small business.

• A new Class of Service option controls whether an external hot desk user gets dial tone or not when the caller hangs up.

Documentation Improvements or Changes

• Several documents in the MCD documentation set have been included in the System Administration Tool Help for convenience. The documents are indexed for searching which means your searches will include those documents in addition to the Help topics.

Mitel Communications Director Release 4.2 SP2

New Features and Capabilities

• Two new maintenance command, ADDCODECFILTER and REMOVECODECFILTER, have been introduced to restrict the codecs negotiated by endpoints in an MCD network call to a specified subset.

Mitel Communications Director Release 4.2 SP1

New Features and Capabilities

• Move/Swap introduced for traditional telephony devices.

Mitel Communications Director Release 4.2

New Hardware

• Release 4.2 introduces the MXe III Controller. It provides the following advantages over the MXe II:

• New RTC / E2T compute card equipped with a 533 MHz MPC8360 RISC processor and 512 MB of DDR2 memory.

• Serial ATA (SATA) connectors replace Parallel ATA (PATA) connectors for the interfaces between the RTC/E2T compute card, RAID controller, and hard disks. As part of this change, a new RAID controller card and SATA hard drives have been introduced and the interconnect card has been discontinued.

NOTE: The MXe III has the same configuration and supports the same number of devices as the MXe II. Although the systems provide similar functionality, their hardware is not interchangeable. You cannot, for example, use an MXe II hard drive in a MXe III (or vice versa), nor can you use the new compute card to upgrade an MXe II to an MXe III. Most MMC FRUs will continue to be supported on both platforms.

New Features and Capabilities

• The Inward Dialing Modification feature allows you to alter dial strings contained in inbound SIP calls. After adding substitution rules, you can apply them to both "Called Party" and "Calling Party" SIP headers. You can implement this feature as part of the initial system setup when you Program SIP Trunks and Program SIP Phones.

• External Hot desk Users (EHDUs) can now dial digits while engaged in a SIP trunk call. This enables them to access mid-call features, enter their PINs, and initiate user callbacks in a normal fashion. To take advantage of the functionality, a mechanism is required to detect the digits contained within the SIP media stream and transmit them to the MCD. This mechanism can be either your outbound proxy or the service provider's session border controller (SBC). To program this feature, add the outbound proxy or SBC as a Network Element, and then configure a SIP peer with Authentication and Key Press Event options.

• The Busy Lamp Field (BLF) indicator light does not flash when a hot desk user is logged out. When a hot desk user is logged in, the lamp lights steady green. A new Class of Service option, Green BLF Lamp for Logged in Hotdesk User, controls this capability.

• Night Service Indication allows supported sets to be programmed so that the Feature Access Key (FAK) LED goes off during the day and turns on at night. You can then press the key to display the current mode of operation (Day, Night 1 or Night 2).

• When an EHDU has failed to log in due to a PIN validation failure three times in a five minute time span, any further login attempt will be rejected. The logout state of the EHDU may be viewed using the LOCATE FEATURE command.

• Multi-Color LED line status involves employing color to indicate to a set user whether activity on a line key is of direct concern to the user, or of greater concern to another member of the associated Broadcast Group A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. A Prime Line group is a directory number programmed on button 0 of a phone. Server-based variants of MiVoice Business that use x86 processors, MiVoice Business for Industry Standard Servers MCD-ISS), Multi-instance MiVoice Business, and Virtual MiVoice Business, up to 250 appearances of the directory number can appear on one or more devices. For all other 3300 ICP/MiVoice Business call control platforms, up to 32 appearances of the directory number may appear on one or more devices..

• Location Based Accounting provides the capability to automatically determine a device's location based on its IP address. System administrators have the capability to attribute calls to specific locations, and bill these locations accordingly.

• Account codes have been increased to support up to 40,000 Independent Account Codes.

• Programmable Key Modules are now supported on the 5330 and 5340 IP Phones.

• The Mitel Integrated Configuration Wizard supports command-line operation allowing you to take a configuration you created with the wizard and apply it from the command prompt in either Windows or Mitel Standard Linux.

• Support for notification functionality (broadcast alerts) in HTML Toolkit 2 added to 5304 IP Phone

Mitel Communications Director Release 4.1 SP1

New Features and Capabilities

• Message Board enhancements:

• You can re-sort the message list by clicking on the column headings.

• You can add a descriptive "tag" to new messages; the default "tag" is the current form name.

• System Administration Tool enhancements:

• An increased number of records display on many forms and dialogs.

• Radio buttons are grouped more logically.

• To improve clarity, a borderline appears under field names on some forms.

• The system supports Move commands for DNIC sets connected to a peripheral cabinet; however, it does not support Moves using OPS Manager. To complete Moves using OPS Manager, you must be running pre-release 4.1 software and have not yet migrated to RDN synchronization.

• The following Class of Service options are new:

• Allow Directed Call Pickup of Attendant Call - allows an extension user to retrieve calls ringing at a console by dialing the call pickup access code followed by the console prime line number.

• Speak@Ease Preferred - allows the Speak@Ease softkey to replace the Phonebook softkey on the set display (the Phonebook becomes available through the SuperKey menu). To complete the programming, enter the DN of the Speak@Ease system in System Access Points form.

Mitel Communications Director Release 4.1

New Hardware

• The 5320 IP and 5360 IP Phones are the newest additions to the Mitel family of desktop IP phones. Both feature self-labeling keys (eight on the 5320/5320e, 48 on the 5360) and full-duplex speakerphone capability. The 5320/5320e has a 160x320 monochrome LCD display while the 5360 has a backlit touch-sensitive color display measuring 800x480. The 5320/5320e supports Mitel Call Control (MiNET) and SIP protocols. The 5360 supports MiNET only.

New Features and Capabilities

• System Administration Tool enhancements:

• Now only two views are available in the Selection drop-down: View Alphabetically and View by Category.

• The navigation tree has been revised with new categories and a more logical arrangement of forms.

• Many forms have been renamed. See Form Name Changes for a complete list of new form names.

• Call Recognition Service simplifies or eliminates log-ins for External Hot Desking Users by authenticating them based on their calling line ID.

• External Hot Desking enhancements:

• Mid-call features can now be invoked using feature access codes (FACs) instead of the original fixed single-digit codes. The provision of FACs facilitates inter-working with external applications, such as IVR Interactive Voice Response is an automated call handling system in which the caller interacts with a computer device which can interpret and react to voice or touch tone commands. The interaction can be through the use of a touch tone telephone or through speech recognition. This telephone-based application prompts the inbound caller for information using a recorded or synthesised human voice. Most IVR systems do not allow the caller to respond by voice, but require user input through touch-tone response. systems, that also use single-digit codes.

• External Hot Desk User Callback eliminates or reduces tariffs that a user is charged for calls to system. Callback works by disconnecting the user's call, and then calling the user back within a few seconds. On answering, the user is presented with dial tone and can then dial the required number.

• The lockout mechanism for failed EHDU log-in attempts is now based on the user PIN instead of the EHDU access number.

• The display of calling line ID for internal calls to an EHDU is now controlled by Class of Service.

• The Record-A-Call feature now supports automatic recording of external outgoing calls that are made from system extensions to destinations on the Public Switched Telephone Network (PSTN).

• Most Mitel IP phones have a PC port. Users can connect a PC to the IP network through this port. In previous releases, these PC ports were always enabled for non-MLPP installations and always disabled for MLPP installations. In this release, a new Class of Service option, "PC Port on IP Phone - Disable" allows you to enable or disable the PC ports on Mitel IP phones and the new 5540 IP Console.

• SIP phone features have been enhanced. The following features and enhancements are supported for SIP phones (including the IP DECT Solution (Global) wireless handsets):

• Callback, Campon, and Busy Override.

• Conference (hosted by the MCD)

• SIP phone displays are updated with connected party name and number information during transfers, conferences, and call forwarding scenarios. This functionality is disabled by default but you can enable it in the SIP Devices Capabilities Assignment form.

• Computer Telephone Integration (CTI) is supported

• Distinctive ring tones for internal calls, external calls, and callbacks to SIP phones.

Prior to this release, Camp-on was automatically enabled when a SIP Phone user called a busy extension. You must now configure Camp-on for SIP Phones by setting the "Enable Digit Collection During Busy or Alerting State" option to "Yes" in the SIP Device Capabilities form.

• The following new device types can be programmed in the Multiline IP Sets and User and Device Configuration forms:

• 5603 SIP

• 5604 SIP

• 5610 SIP

The device types listed above are for the Ascom IP-DECT wireless handsets. Refer to the IP-DECT Wireless Solution (Global) documentation for information on the 5603 and 5604 SIP wireless handsets. Refer to the Mitel RMX IP-DECT documentation for information on the 5610 SIP wireless handset.

• Internet Explorer 8.0 is supported by all MCD management components (System Administration Tool, Software Installer, Configuration Wizard, etc.).

• The Automatic Call Distribution (ACD) feature has been enhanced on the MXe Server, where you can now configure up to 256 ACD Agent Skill Groups if the Extended Agent Skill Groups option is enabled. In using this feature, bear in mind that Express Groups count towards the total number of groups you may configure, and that resiliency effectively cuts this number in half.

• Support for Camp-on notification and retrieval has been extended to Personal Ring Groups and External Hot Desk Users.

• The Scheduler feature enables you to perform common activities, such as switching to Night Service, automatically. The feature includes a calendar that you can customize to account for local holidays.

• SIP devices and external hot desk user devices can now be monitored using the Silent Monitor feature. Also see ACD Agent Telephone Feature Operation - Silent Monitor.

• SIP Trunks now support both types of Calling Party Number (CPN) Substitution: DID-based and DN-based.  

• Remote Directory Number (RDN) Synchronization is now the only method to distribute telephone directory entries among the element databases in a network or cluster. The OPS Manager application may still be used, but only to monitor alarms and perform backups and restores. Full OPS Manager functionality is restricted to elements that have pre-MCD Release 4.1 software and have not yet migrated to RDN Synchronization.  

• Licensing has been updated as follows:

• The IP User License now applies to both users and devices. As a result, IP Device Licenses and SIP User Licenses have been dropped from the License and Option Selection form.

• Resilient devices now require IP User Licenses only on their home (primary) controller. There is no longer a need to add user or device licenses to the secondary controller.

• Hot Desk ACD agents now require an IP User License. Agents created prior to MCD R4.1 are placed in a pending state until they log in or the administrator opens and saves their records on the User and Device Configuration form. As part of this process, it may be necessary to enable additional IP User Licenses for the agents.

• It is now possible to add an unlicensed device by designating its Service Type as "IP Device Only" on the User and Device Configuration form. Unlicensed devices can be used for basic functions (emergency and attendant calls) and for hot desking login.

• You can obtain the directory numbers of unlicensed devices and pending Hot Desk ACD agents by running the Locate IP License command.   

• The following system-level maintenance commands have been added:

• Arp Show

• Dump DSP Boot Info

• Information (i)

• Inet Stat Show

• Locate IP License

• Ping

• Process Status (ps)

• Route Show

• Show DSP Status

• Slot All Info

• Uptime

• Asterisks are now allowed in the directory number of a hot desk user or device.

• Visual Voice Mail for NuPoint Unified Messenger supported by the following device types: 5330 IP Phone, 5340 IP Phone, and 5360 IP Phone.

• The new Message Board enables administrators to post messages of common concern.

• The 5550 IP Console can now be used to set and cancel Do Not Disturb on users' phones that are located in local and remote networks. To enable third-party control of DND, Class of Service option  "Do Not Disturb - Access to Remote Phones" must be enabled.

• New system options:

• ACD_Number_of_Threshold_Alert_Indicators_Rate: Programs the number of Specific and Generic Group Alert keys updated by ACD Threshold Alerts.

• ACD_Event_Statistics_Refresh_Rate: Programs the number of Group and Path statistics refreshed by ACD 2000 Real Time Event Records.

Mitel Communications Director Release 4.0 SP1

New Features and Capabilities

• The 5540 IP Console is a dual-port, single-mode (MiNET) attendant console. Designed for use on the IP network, it supports the Power over Ethernet (PoE), cordless headsets and resiliency. Functionally, it is similar to the SUPERCONSOLE 1000. However, the 5540 IP Console does not support print functions, macro keys, or the application menu, and it lacks a printer port.

Mitel Communications Director Release 4.0

NOTE: This release marks the introduction of separate brands for the Mitel range of hardware and software-only solutions for the IP communications market. Mitel Communications Director (MCD) is the brand name of the call-processing software that runs on hardware platforms such as the 3300 ICP. The 3300 ICP name continues as the brand for Mitel hardware platforms that run MCD. 3300 ICP Release 9.0 is the last software release under the old branding scheme; its successor is MCD 4.0. The 4.0 release number reflects the legacy of the MCD brand in other products, starting with the initial release (1.0) of MCD for the MXe Server, followed by Release 2.0 for Mitel Communications Suite, and Release 3.0 which is for an upcoming product.

New Hardware

• The 5312 and 5324 IP Phones are full-feature, dual port, dual-mode (SIP and MiNET) telephones that provide voice communications over an IP network. These phones have the same baseline operation as the 5212 and 5224 IP Phones, and support a subset of the 5300 Integrated Office Companion (IOC) Application. These phones will replace the 5212/5224 IP Phones in the Desktop product family.

• The 5304 IP Phone is an economical, entry-level IP device. It is a dual-port, two-line IP phone that supports compression, and is designed for users requiring access to basic telephony and messaging services. It has 2x20 back-lit LCD and features 8 programmable keys.

• A 32-GB Flash drive is offered as a field replaceable alternative to the current 80-GB hard disk in the MXe II controller. Despite the smaller capacity, the number of users and the amount of voice mail storage supported on a flash-based system is the same as hard disk-based system.

• 3300 CX II and CXi II controllers

New Features and Capabilities

• Hot Desk functionality is extended to external devices, such as cell phones, allowing such devices to appear as another extension on the system and to access system resources, including voice mail and outgoing trunks.

• Group Presence allows members of hunt, ring, personal ring, or ACD groups to control their availability to take group calls.

• SIP voice stream (RTP) packet rate on the 3300 ICP can now be configured to provide improved inter-operability with SIP service provider networks.

• The following enhancements have been made to the Automatic Call Distribution (ACD) feature:

• Hot desk ACD agents can now log into any hot desk enabled set by entering their Agent ID followed by their User Personal Identification Number (PIN). After the hot desk ACD agent logs into the set, the agent has access to his or her set profile and the ACD phone functions.

• Hot desk ACD agents can use the hot desk Feature Access Codes (FACs) to login to, or logout from, an agent session (see Logging In and Out for procedure).

• In MCD Release 4.0 and later, ACD licenses are dynamically allocated to ACD agents from the pool of available licenses. When an agent (either a traditional agent or hot desk ACD agent) logs in, the agent is given a license from the available pool of licenses. ACD enabled sets no longer require ACD licenses.

• You can now back up the system database to a file on an FTP server or restore a database file from an FTP server to the system.

• The System Data Synchronization (SDS) feature allows you to share data among administrative groups. SDS Administrative Groups support Multi-Node Management applications. In the Admin Groups form, you can move elements into groups and share data among the group members at the administrative group scope. Support for network groups has also been added. However, in MCD Release 4.0, all elements belong to one network group. In a future release, a form similar to the Admin Groups form will be added to allow you to manage network groups.

• Multi-Node Management applications are supported for SDS Administrative Groups. The following applications are available:

• Application Reach Through provides programming access to the forms on all the member elements in an Administrative Group from a single System Administration Tool session on any element in the group.

• Fault Management provides the overall alarm status of the elements in an Administrative Group, and a summary of the alarm severity for all the member elements in an Administrative Group.

• MNM Backup and Restore allows you to perform database backups and restores from a System Administration Tool session on any member element in the Administrative Group. From a System Administration Tool session on a local element, you can

• • back up the database of another member element, or back up the databases of all member elements in the Administrative Group to an FTP server.

  • restore a database to any element in the Administrative Group.

• To support the new Multi-Node Management applications, enhancements have been made to the System Administration Tool user interface. These enhancements appear in the user interface even when Multi-Node Management applications are not used:

• The Alarm Status shown at the top of the System Administration Tool frame is displayed in the format of "Node <Login node name> Alarm Status <date time>".

• The Selection menu for the form tree displays the name of the login node in brackets

• The title of a form that is displayed in the right frame includes the name of the login node in the format of "<Form name> on <Login node name>".

• The DN to search field allows you to search for a directory number across the databases of the Administrative Group elements.

• The Show form on menu appears in the top right corner of the form. If Multi-Node Management is not supported, "Not Accessible" appears in the menu.

• Remote Directory Number (RDN) Synchronization supports the synchronization of telephone directory entries across all the element databases in a network or cluster without the requirement for OPS Manager. If a network or cluster has been migrated to support Remote Directory Number (RDN) Synchronization, any telephone directory entries that you add, modify, or delete at an element through the System Administration Tool are automatically distributed as shared data updates to the other elements. The updates are distributed via System Data Synchronization (SDS).

• Within a cluster, you can program directory numbers that are local only to the member elements. A user on the same element can call a local-only directory number by just dialing its extension number. However, a user on a remote element cannot. To call a local-only directory number, a user on a remote element must dial the CEID digits followed by the local-only extension digits.

• Embedded Resilient Device Support allows you to configure IP Phone and IP Console resiliency from the System Administration Tool of the local (home) element. OPS Manager is no longer mandatory to support device resiliency.

• The IP-DECT Wireless Solution (Global) system provides a wireless solution for the 3300 ICP in all regions including North America. It offers a core set of telephony features based on SIP as the signaling standard. For more information, see IP-DECT System (Global).

• The Time Zone, Daylight Savings Time, and Simple Network Time Protocol Synchronization feature supports automatic synchronization of time and date, including Daylight Savings Time, between 3300 ICP controllers, and supports meaningful timestamps in logs. 3300 ICP controllers synchronize with an NTP server in the network based on Coordinated Universal Time (UTC). (Note: This feature does not apply to sets.)

• SIP endpoint (lineside) resiliency comparable with MiNET devices is supported for Ascom IP-DECT and WiFi phones when configured within resilient 3300 ICP clusters. No proprietary signaling is required, so SIP Phones from other vendors should be compatible with 3300 ICP resilient configuration via DNS.

• SIP phone interoperability between the 3300 ICP and third-party devices is improved and support for CESID and peer trunk status is added.

• Set language is now preserved when upgrading or restoring a database.

• Personal Ring Groups, an association of two or more devices under a single Directory Number (DN), are added in this release. The devices ring simultaneously (Ring All) when called. See Personal Ring Groups for more information.

• ACD Express Groups are call answer groups similar to a Hunt Groups and equivalent to an ACD path containing a single ACD Agent Skill Group. ACD Express Groups also have more limited RADs , embedded media, and Interflow Interflow is a time-based or load-based feature that takes an ACD call out of the path and routes it to the interflow answer point (if programmed). All calls that interflow lose their priority in the Queue.. Note that with the addition of ACD Express, some 3300 ICP interface labels are updated in this release from ACD 2000 to ACD.

• Support for applications developed using the HTML Toolkit (Release 2) is now licensed on a per user (DN) basis. Applications are assigned in the User Configuration and Multiline IP Set Configuration forms, which have been expanded to support the additional capabilities provided by the toolkit.

• One-step online upgrades are now supported on smaller platforms.

Documentation Improvements or Changes

• An improved search engine has been added to the System Administration Tool. Improvements include Google™ -like search results that show the matched term and its surrounding context; ranked results that are based on the location and frequency of search term(s); and category searching, which allows you to narrow your search to certain topic types, such as feature descriptions, programming, maintenance, etc.

• The 3300 ICP system troubleshooting information has been consolidated in a new Troubleshooting Guide. It lists problem symptoms, possible causes, and corrective actions for 3300 ICP system installation and configuration issues.

• Two new top-level books have been added to this online help system:

• The System Applications book describes the applications available for the 3300 ICP. In previous releases, the applications were included within the Features Reference book.

• The Voice Networking book provides instructions on how to configure the 3300 ICP voice network and describes voice networking applications and features.

In addition, the Features Reference book has been renamed to System Features.

• Voice Clustering information, previously documented in the Voice Clustering (Portable Directory Number) Guide is now included in this online help system.

3300 ICP Release 9.0 SP3

New Features and Capabilities

• Phonebook name entry on certain display-equipped sets automatically moves the cursor one space to the right after a three-second delay. Formerly, when the next letter the user wanted to enter was on the same key as the last, the softkey had to be pressed to advance the cursor.

3300 ICP Release 9.0 SP2

New Features and Capabilities

• In the Class of Service Options, the maximum values for First Digit and Inter-Digit Timers are increased to 180 seconds.

• The Guest Room extension length is increased to a maximum of seven digits. The value of the new hotel option only affects the protocol used in ICP-to-PMS Property Management System messages and PMS-to-ICP messages. See the Hotel Options Assignment form.

• The Manual Ringdown (MRD) feature used with the Voice Trader Application Platform (VTAP) provides hotline-type connection without dialing between 5560 IPT Turret devices.

• Silent Monitor now includes ON-Premises Stations Stations which are installed on the same premises as the PBX, or which can operate satisfactorily with the system when installed in adjacent premises without special circuit arrangements (ONS), including analog sets, and single-line digital sets (both DNI and IP). These sets can now both initiate or serve as targets of silent monitoring.

3300 ICP Release 9.0 SP1

New Features and Capabilities

• Direct Voice Call allows a caller to establish a two-way handsfree call at the called party set whether or not Handsfree Answerback or Auto-Answer is enabled.

• The embedded voice mail application has been enhanced as follows:

• Mailbox Lockout denies access to a mailbox after three failed attempts to login.

• Support for the Swedish language

• Addition of numeric prompts (e.g., "Press 7 for Play") to the existing alphabetic prompts (e.g., "Press P for Play") for English.

• Calling Party Number Substitution can now be provisioned at the directory number level.

• Hotel logs streamed from IP port 1753 now include time, date, and system name information in the log header. The addition of this information addresses the need for better reporting of wake-up call and other activities in a Clustered Hospitality environment.

• Chinese (Simplified) language support has been extended to the 5312 and 5324 IP Phones.

3300 ICP Release 9.0

New Hardware

• The MXe controller can host SX-200 Bays equipped with BCC III cards. Only limited line interface cards (DNI, ONS, and OPS) in bays are supported; trunk cards are not supported. See the Hardware Technical Reference Manual for a list of supported cards.

• The DSP II (PN 50005751) MMC provides the additional DSP resources required to support:

• facsimile (FAX) communication over IP networks using FAX Relay (T.38) standard protocol

• a 192 channel PSTN gateway configuration on the MXe controller

Refer to the Technician's Handbook and Engineering Guidelines for DSP configuration requirements. Refer to the Engineering Guidelines for the 192 channel PSTN gateway configuration requirements.

• The 5312 and 5324 IP Phones are full-feature, dual port, dual-mode telephones that provide voice communications over an IP network. These phones have the same baseline operation as the 5212 and 5224 IP Phones.

• The 5304 IP Phone is an economical, entry-level IP device. It is a dual-port, two-line IP phone that supports compression, and is designed for users requiring access to basic telephony and messaging services. It has 2x20 back-lit LCD and features 8 programmable keys.

New Features and Capabilities

• Chinese (Simplified) language support on the 5330 IP Phone and 5340 IP Phone.

• The 3300 ICP system supports real-time, Group 3, facsimile (FAX) communication over IP networks using FAX Relay (T.38) standard protocol.

• The Automatic Call Distribution (ACD) feature has been enhanced to allow you to configure

• up to 999 paths (increased from a maximum of 256 paths in previous releases)

• up to 128 agent skill groups with 500 agents in each group if the Extended Agent Skill Group option is enabled. In previous releases, you could only configure a maximum 32 agent skill groups with 500 agents when the Extended Agent Skill Group option was enabled.

• each Agent ID into a maximum of 30 agent skill groups for the MXe Server. This enhancement applies only to the MXe Server. All other 3300 ICP systems allow you to configure each Agent ID into a maximum of eight agent skill groups. The maximum number of Agent IDs remains at 1181.

In addition, range programming is now supported for paths.

• The Multiline Set Key Assignment form and Import Spreadsheet now supports bulk provisioning Allows the administrator to send configuration data to a large number of devices by using range programming, the Import Spreadsheet, or other bulk provisioning facilities of the 3300 ICP/MiVoice Business call control platform. of Application key appearances and GUI replacement applications on 5330 and 5340 IP Phones.

• Phone Lock locks a set preventing access to any features, except to unlock the set (through a user PIN). Outgoing calls are restricted. Calls to emergency trunk routes and local operators are allowed while the set is locked. As well, hot desk login requests are accepted.

• A generic Personal Identification Number (PIN) allows a user to access features that require a PIN. A generic User PIN is now used for Hot Desking and Phone Lock. The Hot Desk PIN is renamed to User PIN for consistency. As well, the SIP set PIN must match the User PIN. See PINs (User) for more information.

• The CXi can now be configured in the System IP Properties form to tag data traffic from all embedded L2 switch ports with a VLAN ID other than the default VLAN 1 ID. Per port configuration is supported using the Layer 2 (L2) Switch.

• The L2 VLAN SHOW maintenance command shows the VLAN ID assigned to the embedded L2 switch ports in the CXi.

• Firewall protection and NAT support on the WAN port (MXe and CXi) can be disabled in the Firewall Control form.

• The Mitel Integrated Configuration Wizard has been enhanced to allow feature key programming and to support Industry Standard Server Platform configuration.

• New options (PMS Throttle - Max Retries and PMS Throttle - Retry) in the Hotel Options Assignment form provide improved inter-operability with Property Management Systems.

• Several shell commands have been added to perform various resiliency-related maintenance and troubleshooting operations.

3300 ICP Release 8.0 SP4

New Features and Capabilities

• You can now insert dialing prefixes for calls on QSIG trunks. See QSIG Prefix Modification for details.

3300 ICP Release 8.0 SP3

New Hardware

• The MXe Server, based on the MXe, increases performance and capacity. The MXe Server supports up to 5000 active users with up to 5600 user profiles and comes with redundant hard drives, a RAID controller and dual power supplies shipped as part of the standard MXe Server package. The MXe Server runs the Mitel Communications Director, Mitel's new high performance communications processing software.

• The Mitel 5560 IPT is a financial trading telephone that provides

• simultaneous access to two active calls

• separate connections and separate audio channels for two handsets

• Left and Right keys for switching the set operation between the left and right handsets

• common dialpad

• two large displays (one for each handset)

• two ethernet connections

• 96 programmable keys (94 self-labelling)

• three softkeys for each display

• six float keys

• Menu key access to embedded phone applications.

You can configure an 5560 IPT with resiliency. Refer to the Resiliency Guidelines for details.

NOTE: 5560 IPTs are only supported on 3300 ICP MXe systems. A limited number of 5560 IPTs are supported. Refer to the Engineering Guidelines for details.

• A 24-Port ONSP card (PN 50005731) is available for the ASU II and AX Controller. The circuits on this card have additional electrical protection. In addition, each port supports 3 REN (Ringer Equivalency Number) so a call can ring up to three phones that are connected to the same port. You require a TDM license to enable each port. The 24-Port ONSP card is not supported in the Peripheral Cabinet.

New Features and Capabilities

• 3300 ICP SIP Normalization provides industry-standard SIP interworking that includes Call Transfer (including Conference), Multi-Call Line, and Call Forward Support. Additionally, the SIP Device Capabilities Assignment form allows you to configure options for the interoperability of SIP phones.

• The maximum number of nodes in a cluster increases to 999. To support the new cluster size, the number of Remote Directory Numbers on a single 3300 ICP also increases to 65000. For information on clusters, see the Voice Clustering guide available on the Mitel Customer Documentation web site.

• Visual Voice Mail is now available on the 5340 IP Phone.

• The 5330 IP Phone and 5340 IP Phones have a new mechanism for text entry. Additionally, the Blue fixed function key now provides one-touch access to the Applications list, instead of Settings.

• Music on Hold on Transfer provides Music on Hold instead of ringback tone on inbound transferred calls until the calls are answered.

• Calls to a pickup group are now indicated on a pickup group member's set by the indicator lamp located next to the Pickup feature access key. When a call rings at any set in your pickup group, including your own, the indicator lamp next to your Pickup key flashes.

• The following Class of Service options apply to SUPERSET 420, SUPERSET 4025, and SUPERSET 4125 telephones, and 5020, 5212, 5215, 5220, 5224, 5330, and 5340 IP Phones, 5560 IPT, and Navigator:

• Phonebook Lookup - Display User Location option configures the Phonebook Lookup feature to display the user's location after the directory number and name.

• Phonebook Lookup - Default to User Location option configures the Phonebook Lookup feature to search for matching names based on the user's Location. This option is useful for sites that have a very large telephone directory.

• The following System Option is new:

• BLF - CFA Indication Based on Set Enabled flashes BLF indicators when Call Forward Always is in effect at the monitored device. If the BLF indicator is associated with a Secretarial Transfer key, pressing the key will override any call forwarding at the monitored device.

• You can use the Direct Station Select/Busy Lamp Field (DSS/BLF) feature to indicate when a Hot Desk user is logged out by programming a DSS/BLF key on an IP Phone, PKM, or 5550 IP Console to monitor the Hot Desk user's directory number. When the Hot Desk user is logged out, the indicator lamp next to the DSS/BLF key on an IP Phone or PKM flashes at a rate of 438 mS OFF; 62 mS ON (delayed blink). On a 5550 IP Console, the logout status is indicated by the appearance of the icon in the console's BLF panel.

• Feature key programming from the System Administration Tool has been extended to the 5302 IP Phone.

• The Desktop Tool now supports the 5330 and 5340 IP Phones.

• The interface for entering maintenance commands has been simplified:

• As you type a command the system automatically presents possible variations of the command and valid qualifiers in a drop-down list.

• Use the Favourites button to create a list of most frequently used commands.

• Use the History button to display a list of most recently entered commands.

• Select a command from any of these lists to enter it in the form command line.

• For the MXe Server only, the Extended Hunt Group option in the License and Option Selection form enables support for 1000 member hunt groups.

• The following enhancements have been made to the System Data Synchronization (SDS) feature to reduce configuration requirements:

• In Release 8.0 SP3 or later, the SDS option is enabled by default in the System Options form.

• The default scopes for many of the forms in the Shared Forms Configuration form are now configured to "shared" by default. On an upgrade to Release 8.0 SP3 software or later, the following conditions apply:

• • If data was being shared in the previous version of software, the same form data will be shared after the upgrade.

  • If the data was not being shared in the previous version of software, the new default sharing scopes are applied in the Shared Forms Configuration form. To start sharing, however, you must still configure SDS and click the Start Sharing button in the Network Element Assignment form.

• A broadcast group consists of a directory number that has been programmed as a line appearance on multiple devices. For the MXe Server, the maximum number of appearances of a line in a broadcast group has been increased from 32 to 250. For the other controllers, the maximum number of line appearances remains 32.

• Multiline sets (IP devices, DNIC, or ONS) can now be used to originate hotline calls. Previous to this release, only single-line sets could originate hotline calls.

• Float keys on the 5340 IP Phone no longer require licensing.

• Voice mail and auto attendant prompts are now available in Turkish.

• This release supports PC-to-Phone communication between Microsoft Office Communicator clients running on a Microsoft Office Communicator 2007 server and IP phones on the 3300 ICP. Refer to Mitel Knowledge Base article 08-3829-00011 for integration details.

Documentation Improvements or Changes

• Site Planning Guide has been updated with additional detail for embedded and external applications

• Task-oriented related links have been added to the form descriptions to help simplify system programming.

3300 ICP Release 8.0 SP2

New Hardware

• The 5302 SIP Phone is an entry-level, two-line, dual-port telephone that interfaces directly to the 3300 ICP using SIP protocol. The phone provides three fixed feature keys (Hold, Redial, Transfer) four programmable keys, and supports G.711 and G.729 compression. See SIP Phone Support for additional information.

New Features and Capabilities

• Customer Emergency Services ID (CESID) support is now provided for 5302 SIP Phones. Note that a 5302 SIP phone cannot be programmed as a member of a Emergency Hunt Group. Also, CESID support is currently not provided for generic SIP Phones.

3300 ICP Release 8.0 SP1

New Hardware

• The AX Controller now supports up to two R2 Network Service Units (NSU) via a Dual Fiber Interface Module (FIM).

• An additional 16-port ONSp card is available. The ports on the new ONSp card (PN 50005533) have additional electrical protection. The current ONS cards (16-port ONS card - PN 50005103 and 12 port ONS/ 4 port LS trunk Combination card - PN 50005104) will continue to be available.

New Features and Capabilities

• The Called Party Features Override feature allows the system to override any call redirection features, such as call forwarding, that are enabled on the destination extension. The primary purpose of this feature is to allow MiCollab Nupoint UM Call Director to maintain control of programmed call flows.

• The following Class of Service options are new:

• Called Party Features Override - allows calls from an extension to override any call redirection features, such as call forwarding, that are enabled on the destination extension.

• Display Transfer Destination on Recall - displays the call transfer destination name (and extension number if space on the display permits) when a recall of an unsupervised transfer occurs.

• Maintain Ringing Party During Recall - controls whether unanswered trunk calls that are transferred to an extension by the attendant continue to ring the extension or not after the call recalls the attendant.

• Originator's Display Update in Call Forwarding/Rerouting - allows the called party information on display phones to be updated with the destination name or number whenever a call originating from the phone is forwarded or rerouted to a new destination.

• Message Waiting - Disable Ringing Lamp Notification - prevents the Ring/Message Waiting indicator lamp at the top of the set from flashing when a user has a message. Instead, the indicator lamp beside the Message key flashes to indicate the presence of messages.

• The 5330/5340 IP Phone supports the Call History application.

• Quick access to Call Forward Always has been added to the 5330/5340 IP Phone. Users can program, activate, and deactivate Call Forward Always quickly through the Applications screen while they have other types of Call Forwarding, such as Busy External, activated through Call Forwarding profiles.

3300 ICP Release 8.0

New Hardware

• The new version of the MXe controller (PN 50005090) uses a new, more powerful DSP chip, the Sharc 21363. The Sharc 21363 DSP increases the density of the Voice Echo Cancelling function, so the new MXe does not require the embedded VEC that was previously shipped as an extra MMC Quad VEC module. There is no change to the way additional DSP requirements are calculated.

• A new version of the Analog Main Board, AMB Version III, offers two protected ONS ports. Ports 1 and 2 have additional electrical protection. The CX/CXi and MXe II (PN 50005090) support the two protected ONS ports; however, protection is not supported for these ports on the MXe Controller (PN50005080).

New Features and Capabilities

• Release 8.0 introduces Online Upgrade, a new method of upgrading the system software on controllers with Release 8.0 software and higher. Online Upgrade allows you to upgrade controller software while the system is running. When the installation or upgrade is complete, the SI tool will switch from the old software to the new, and the only downtime will be the time it takes to reboot.

• The following Handoff Services Type (HST) maintenance commands allow you to transfer resilient IP phones to the secondary controller when the primary controller needs to be rebooted:

• HST Courtesy Handoff

• HST Cancel Handoff

• HST Status Handoff

• The following new maintenance commands support T1/E1 trunk resiliency:

• EDT Courtesy Handoff

• EDT Cancel Handoff

• The system supports Swedish and Polish prompts for all display phones and consoles. See Language Change for details.

• The Bandwidth Management feature in the ICP 3300 measures and manages bandwidth consumption by the VoIP media stream. See Bandwidth Management Description for more information.

• Starting with Release 8.0, a few changes have occurred for Call Compression. The Compression Zone Assignment form is now called the Zone Assignment form. Compression zones are now referred to simply as "Zones". A call between different zones either on the same ICP or on different ICPs results in a compressed call where possible. The Route Compression setting is now typically set to AUTO in the Route Assignment form. See Call Compression for more information.

• The Ring Groups feature provides the ability to ring all members of a group simultaneously.

• The 5330 IP and 5340 IP Phones gain full use of the second line of the display to present call control information associated with features such as Conference, Transfer, Swap, and Call Forward. In addition, the calling or called party name and number is split between the top and bottom lines of the display with the top line showing the complete number and the second line showing the complete (first and last) name.

• Clustered Hospitality provides hotel/motel features across a cluster.

• The system can automatically send Emails to notify appropriate personnel of alarm level changes.

• Access to individual forms in the System Administration Tool is now controlled by policy. A policy defines the access rightsRead, Write, Deny (Hide)granted to users logged into the tool.

• The system supports the Multi-Level Precedence and Preemption (MLPP) feature.

• In a resilient configuration, the time required for sets to fail over to their secondary controller has been reduced. Refer to the Resiliency Guidelines for details.

• This release adds resiliency support for the following features (see the Resiliency Guidelines for details):

• Call Forward settings and feature access keys

• Call Forward - Follow Me - End Chaining

• Cancellation of extension call forwarding from the attendant console

• Clear All Features and Remote Clear All Features

• Personal Idle Softkeys on 5235 IP phones

• Speed Call Keys

• Use the Line Measure Tool (LMT) to measure and apply the line settings for Loop Start (LS) trunks that are connected to the AX Controller Card Chassis, Analog Main Board, Analog Option Board, or ASU II. You can now run the LMT from the System Administration Tool.

• The Configuration Wizard can now be used to commission NuPoint Messenger , Unified Communicator Mobile, and Teleworker users on a Mitel Applications Suite server.

• The Hold Recall Timer can now be set to infinite duration, meaning calls on hold will never recall the holding party and will remain on hold until retrieved or cleared by the held party.

• The following Class of Service options are new:

• Recall If Transferred to Original Call Destination - forces an external call, after it is transferred back to the original destination, to recall the transferring party instead of following any system call rerouting or call forwarding in effect at the original destination.

• Suppress Delivery of Caller ID Display between Sets and Suppress Delivery of Caller ID Display between Set - Override makes an extension number and name private so that neither display on other telephones during call processing unless the other telephone has the Override option in its COS.

• Call Forwarding Reminder Ring - provides "splash" ringing on sets called while Call Forward - Follow Me or Call Forward - I Am Here is active.

• Suppress Display of Account Code Numbers prevents account code digits entered at an extension from appearing on its display. Asterisks are displayed instead.

• Allow Directed Call Pickup of Attendant Call - lets users pick up any call ringing at an attendant console except recalls and callbacks.

• Call Directed Pickup Accept - controls whether calls to an attendant console can be picked up by an extension that has Allow Directed Call Pickup of Attendant Call enabled in its Class of Service.

• Hot desk users can now perform a delayed logout while a non-prime line is busy.

• The Private Line Automatic Ringdown feature introduced in Release 7.1 has been extended to support E1 trunks.

• Travelling Class Marks extend users access to features and services available to them on their host 3300 ICP to other 3300 ICPs in a cluster or network.

• The Mitel Cordless Handset and Cordless Headset provide users with roaming capability while using the telephone. Both of these accessories connect to either the 5330 or 5340 IP phone through the cordless module, which attaches to the back of the phone. When not in use, the Cordless Headset rests and recharges in its own cradle attached to the phone. The Cordless Handset recharges in the existing handset cradle. Both devices have warning indicators for "Low Battery" and "Out of Range" conditions. You use the Cordless Module application to configure and remove cordless devices, and to view hardware and battery level information.

• Group Park is a variant of Call Park that uses a single feature key to both park and retrieve calls.

• Two new PRI-related options in the Protocol Assignment form provide greater flexibility over the CPN Calling Party Number information sent to the PSTN:

• for inbound PRI calls that are forwarded from the called party to an external destination over PRI, you can send either the forwarded station's number or the incoming caller's number.

• for outgoing calls on NI-2 variant PRI trunks, you can now send the calling name.

• Guest telephones in suites now display the suite number instead of the prime line number. The suite number displays in idle and calling states only and is replaced by caller ID information when an external trunk call is received.

• The 3300 ICP system tools (for example, System Administration Tool, Group Administration Tool, Desktop Tool, Software Installer, Mitel Integrated Configuration Wizard, and IP Phone Analyzer) are supported on the Microsoft Vista™ (Business or Ultimate) operating system.

• The screen saver feature that was previously supported on just the 5340 IP Phone is now also supported on the 5330 IP Phone.

• Float keys are supported on the 5340 IP Phone.

Documentation Improvements or Changes

• The 3300 ICP Technician's Handbook has been reorganized to simplify initial setup, installation, and maintenance tasks.

3300 ICP Release 7.1 SP2

New Hardware

• SIP versions of the 5330 IP and 5340 IP Phones are now available for deployment behind a 3300 ICP or other compatible SIP servers.

• The 5560 IPT (Release 1.0) is a financial trading telephone that provides

• simultaneous access to two active calls

• separate connections and separate audio channels for two handsets or headsets

• Left and Right hardkeys for switching between the active calls on the left and right handsets or headsets

• common dialpad

• two large displays (one for each handset)

• a single ethernet connection

• 94 self-labeling programmable keys (47 per side)

• embedded phone applications that help traders work more efficiently

New Features and Capabilities

• ACD "agent groups" have been renamed "agent skill groups" throughout the System Administration Tool and the online help.

• Prior to this release, you could only program the first (lower) 24 programmable keys on the 5340 IP Phone with line features, such as Key System, Multicall, and DSS/BLF keys. With Release 7.1 SP2 software and later, you can program any of the 48 keys on the 5340 IP Phone with line features. As well, you can now provision all 48 programmable keys of a Hot Desk profile for a 5340 IP Phone.

• The Display ASU Info maintenance command displays the hardware version, status, and other information about the ASU devices connected to the 3300 ICP.

• Out of service devices, including logged-out Hot Desk users, are now allowed in a Call Forward No Answer (CFNA) or rerouting chain. Formerly, when a device was out of service, the CFNA or the call rerouting programming would be followed only if the call had not undergone previous forwarding attempts.

• All 3300 ICP management components (System Administration Tool, Software Installer, Configuration Wizard, etc.) support Microsoft Internet Explorer 7.0, and Microsoft Windows 2003 R2 operating system.

• The DBTAB maintenance command provides database table information and the ability to display the contents of a specific table record.

• The following desktop applications are available on the 5330 and 5340 IP Phones and on Mitel Navigator:

• HTML-based Intelligent Directory application: provides access to Active Directory contacts on the 5330 and 5340 IP Phones.

• HTML-based Intelligent Directory with Presence: provides presence information on the 5330 and 5340 IP Phones for stored contacts via Microsoft Office Live Communications Server.

• 5300 Integrated Office Companion: a PC-telephony application that provides Navigator with Outlook integrated features.

• Integrated Office Navigator: a new version of the Navigator Task Bar that adds Outlook integrated features.

Support for all applications requires firmware upgrades to the phones or Navigator. No system changes in the 3300 ICP are required.

• The following are new Class of Service options:

• Suppress Redial Display: enhances privacy by keeping the last number dialed from appearing on telephones that support Redial number display.

• Maintain Ringing Party During Recall: controls whether unanswered trunk calls extended to a station by the attendant continue to ring the station or not when the call recalls the attendant.

• Return Disconnect Tone When Far End Party Clears: returns busy tone instead of dial tone to prevent a station from remaining in an off-hook state after an incoming call is ended.

• Do Not Override DND for Public Network DID/DDI Callers: controls whether incoming DID/DDI calls override DND and ring the called extension if idle or receive busy tone.

• Calls on hold can be prevented from recalling the holding station by disabling the Call Hold Recall timer in the station's Class of Service.

• 5330 and 5340 IP Phones with version 1.1.1.x firmware or later can boot from the main software load that is stored in the set flash. The IP phones normally get their software from the TFTP server. However, if the TFTP server is unavailable or overloaded, these phones boot from flash. 5330 and 5340 IP Phones with earlier firmware versions, must obtain their main software load from a TFTP server in order to boot.

3300 ICP Release 7.1 SP1

• No new functionality is introduced in this release. For a list of bug fixes, refer to the 3300 Release 7.1 SP1 Release Notes on Mitel Online.

3300 ICP Release 7.1

New Hardware

• The AX controller is a fully configurable 3300 ICP that provides additional support for analog telephones and analog trunks.

• Each Quad Copper Interface Module (CIM) allows you to connect up to four ASUs or ASU IIs to a 3300 ICP controller. You can install up to two Quad CIMs in a 3300 ICP controller, with the exception of the AX, CX, and CXi controllers which only support one Quad CIM. On CX and CXi controllers, only the first three ports on a Quad CIM are functional—the fourth port is not supported. Controllers must have Release 7.1 or later software to support Quad CIMs.

New Features and Capabilities

• Two B-Channel Transfer (TBCT) is a feature that allows you to transfer an external call to another external destination and have the two external parties connected through the trunks at the Central Office (CO).

• You can install the online help files for the System Administration Tool on the 3300 ICP controller, on a remote web server, or on a local PC. You cannot install the online help files directly on the AX controller. To install the online help to run on an external web server, you configure the path to the help files in the System Options form, or install the help files on the external server using the Software Installer tool.

• The system supports Swedish and Polish prompts for the 5212, 5215 (Dual Mode), 5220 (Dual Mode), and 5224 IP Phones and the Navigator. See Language Change for details. Note that the Desktop Tool does not support Swedish and Polish.

• Private Line Automatic Ringdown provides rapid connections between devices, primarily 5560 IPTs used by securities and commodities traders.

• COS Option, Calling Party Name Substitution, controls the delivery of extension names and numbers on PSTN-bound calls. When enabled, the option either suppresses the name and number or replaces them with the content of the Department field in the Telephone Directory Assignment form.

• The 5212 IP Phone, 5215 IP Phone, and 5215 IP Phone (Dual Mode) now support the Phonebook feature.

• With Release 7.1 and later software, the CX, and CXi controllers support up to 100 IP devices and the MXe supports up to 300 IP devices. Refer to the Engineering Guidelines for details.

• When a call on hold recalls, the holding extension name is displayed on the recalled station. Formerly, only the number displayed.

• The following Maintenance commands have been added to reduce the amount of system resources required to log BLF (Busy Lamp Field) faults:

• BLF Allow Logs

• BLF Filter Logs

• BLF Logs Status

• With generic SIP Phone support in the 3300 ICP, SIP endpoints can utilize the rich functionality provided by the 3300 ICP. This capability allows the creation of multi-vendor solutions based on open standards and ensures a natural fit of SIP Phones into the 3300 ICP management paradigm. See SIP Phone Support Description for more information.

• With SIP URI Number Translation, directory numbers of Office Communicator 2005 users can now be translated into Name URI-based addresses for both incoming and outgoing SIP calls.

• For the IP-DECT Wireless Solution, the number of clusters supported by an Open Mobility Manager (OMM) has increased from 10 to 20. The maximum cluster size has remains 256 RFPs. Refer to IP-DECT Wireless Solution Technical Manual available at Document Center for more information.

• Two new base stations, the RFP 32 IP and the RPF 34 IP, have been added to the IP-DECT Wireless Solution. The RFP 32 IP is for indoors and features three signalling LEDs (two more than RFP 31 model) that indicate the start-up and operation status of the unit. The RFP 34 is for outdoors and provides better protection against water infiltration than the RFP 33 model.

Documentation Improvements or Changes

• Included Change Tracking topic in released online help.

• Removed information covering older hardware (100-user, 200-user, 250-user, 700-user controller, and SX-2000 hardware) from the Release 7.1 version of the Hardware Technical Reference Manual (HTRM). Refer to the Release 7.0 version for information on the old hardware variants.

• Removed information about the SX-2000 Peripheral and DSU cabinets from the Release 7.1 version of the Technicians Handbook. Important information on old hardware variants are covered in an appendix of the Release 7.1 Technician's Handbook. Refer to the Release 7.0 version of the Technician's Handbook for information on the peripheral and DSU cabinets.

• The Release 7.0 variant of the Technician's Handbook and Hardware Technical Reference Manual are available on the Mitel Customer Documentation Site.

• A new Site Planning Guide has been added to the 3300 ICP documentation set in this release. This guide is available on the Mitel Customer Documentation web site.

• The document "Using CDE to Prevent Toll Fraud on the 3300 ICP" is now available in this online help system.

3300 ICP Release 7.0 SP2

New Hardware

• The 5330 IP and 5340 IP Phones are the newest additions to the Mitel family of desktop IP phones. Both feature self-labeling keys (24 on the 5330, 48 on the 5340), a 160x320 graphic LCD display, full-duplex speakerphone and support for Mitel Call Control (MiNet) and SIP protocols.

New Features and Capabilities

• SIP Trunking is now available between a Service Provider and the 3300 ICP. SIP Trunking for Service Provider allows the 3300 ICP to connect to the Service Provider using the SIP protocol over IP networks.

• The SIP Satellite Office solution provides IP phones in the remote office with the same features and functionality of the 3300 ICP, without the installation of another 3300 ICP system. With this solution, you can also send faxes to the head office over IP (T.38).

• A new SIP maintenance command has added that provides status and configuration information on the SIP trunks and the ability to busy out SIP peers.

• The PC-to-Phone feature uses SIP to integrate Microsoft Office Live Communications Server 2005 and Mitel 3300 ICP, allowing users to place calls from Communicator 2005 to or from a Mitel deskphone, the PSTN, or any other network-connected PBX.

• The embedded voice mail application has been enhanced as follows:

• Auto Attendant Park and Page enables the Auto Attendant to park incoming calls and announce them to the requested party using paging. The requested party can then retrieve the call by using the Call Park - Retrieve feature.

• The Auto Attendant can be programmed to perform either supervised or unsupervised transfers. The addition of supervised transfer capability allows calls that cannot be completed to return to the Auto Attendant for further processing.

• Addition of Flemish language prompts.

• SpectraLink wireless telephones support Hot Desk ACD Agents

• Hot Desk PINs can now be changed from IP Phones using Superkey.

• Analog Line Licenses are now required to use ONS ports on the ASU II.

• The Mitel Navigator Task Bar now supports the display of Caller ID information (requires upgrading the Navigator firmware).

• A new Maintenance command, HtmlAppUpgrade, allows you to upgrade the 3300 ICP, and subsequently the IP phones, with the most recently installed HTML applications. The command is an alternative to using the SacSendHtmlAppChange command over a secure telnet connection.

3300 ICP Release 7.0 SP1

New Features and Capabilities

• The Mitel Quick Conference software solution available on a server running Mitel Standard Linux (MSL) provides multi-party audio conferencing over SIP trunks.

• Mailbox greetings (both main and temporary) can now be recorded as .WAV files and uploaded using the System Audio File Updates form.

• Beginning with Release 7.0 SP1, the Software Installer Tool is used to migrate SX-2000 databases to the 3300 ICP. The migration was formerly done using the Quick Configuration Tool, which is no longer needed or supported on Release 7.0 SP1 and later systems.

• The restriction that prevents Non-Busy Extensions from originating calls has been removed in Release 7.0 SP1 when the NBE is also programmed as a hotline extension. The ability to originate hotline calls allows callers to the NBE to enter into a conference with the NBE (legacy behavior) and the hotline destination. Prior to 7.0 SP1, only the callers and NBE could participate in the conference.

3300 ICP Release 7.0

New Hardware

• The MXe Controller provides embedded analog and supports hard drive and power resiliency. Refer to the Technician's Handbook and Hardware Technical Reference Manual for details.

• The Analog Services Unit II (ASU II) supports the new 16 Port ONS Card and the 4 + 12 Port Combo Card. Refer to the Technician's Handbook and Hardware Technical Reference Manual for more information.

• The T1/E1 Combo Mitel Mezzanine Card (MMC) supports T1/E1 trunk resiliency.

• The Application Processor Card (APC-CX(i)) is an embedded PC card. Installed in the CXi controller, the APC hosts the Mitel Standard Linux (MSL) that can run Unified Communicator Mobile and Teleworker Solution. Each of the applications will be released with guidelines defining conditions, performance, and installation combinations. For more information, see the 3300 ICP Technician's Handbook. See also the Unified Communicator Mobile and Teleworker Solution documentation. These documents are available via Mitel Online at www.mitel.com.

New Features and Capabilities

• The new 3300 ICP Configuration Wizard allows you to customize initial system programming. After you specify the system setup, you can save the details for future use or apply the changes to the 3300 ICP.

• The Hot Desk ACD Agent feature allows an agent to log into any ACD set and the system applies the agents personal phone profile to that ACD set. After the agent logs into the ACD set, the agent has access to his or her own personal speed calls, feature keys, and phone settings. If you enable ACD agent hot desking in your call center, you do not have to provide a separate phone for an agents personal use. Instead, you can make a pool of shared phones available to many agents and any ACD set that the agent logs into also functions as the agents personal phone.

• ACD Agent Resiliency is supported. Refer to the Resiliency guide on the Mitel Customer Documentation web site for configuration instructions.

• The ACD Make Busy on Login feature allows agents to log into ACD sets and not be presented with ACD calls immediately.

• Alpha tagging has been added to provide display devices with the calling party name on incoming PSTN calls.

• The System Data Synchronization (SDS) feature now synchronizes the data of resilient users and devices between primary and secondary controllers. After you set up data sharing between the primary and secondary controllers, the application automatically maintains the synchronization of user and device data. This feature keeps user and device data, such as the DND setting and feature keys, synchronized between the primary and secondary controller regardless of whether the users make the changes while they are on their primary or secondary controller.

• For the SDS feature, the shared icon identifies forms and records that are shared.

• The Networked Hunt Groups feature provides hunt group functionality across a network or cluster. Hunt groups can now contain members that are hosted on other controllers.

• Hunt Group Resiliency is supported. Refer to the Resiliency guide on the Mitel Customer Documentation web site for configuration instructions.

• The system supports a single, large, hunt group of type "VoiceMail" or "Recorder" with up to 240 members. This large hunt group can be resilient; however, you can only use it with NuPoint Messenger IP Release 10 or later, or MiCollab Nupoint UM Release 3.0 or later voice mail systems. See Extended Hunt Group option in the License and Option Selection form for more information.

• You now specify the Class of Service for a hunt group directly against the group in the Hunt Group Assignment form.

• Clustered Call Pickup provides dialed call pickup functionality across a cluster.

• The IDA-P PRI protocol is the ISDN protocol used in Hong Kong. IDA-P is a new selectable Protocol Type and Variant Options for embedded PRI and, through IMAT, for an NSU. The feature is only available on a T1 interface. There are no option or installation changes.

• Extension users and attendants can now park calls and automatically initiate a page to announce the call to the requested party.

NOTE: The legacy Call Park feature has been renamed Attendant Call Hold - Remote Retrieve.)

• Group Listen allows a user to carry on a conversation using the handset while allowing others nearby to listen to the far end over the telephones speaker. The set microphone is disabled in Group Listen mode.

• The new T1/E1 Combo MMC supports T1/E1 trunk resiliency. If a site's primary controller fails, this feature automatically transfers the T1/E1 trunks to a T1/E1 Module on the secondary controller. When the system transfers the trunks, calls that are in progress are dropped. After the trunks are transferred, users can make incoming and outgoing calls on the trunks through the T1/E1 MMC in the secondary controller. Refer to the Resiliency Guide for a more detailed description and for configuration instructions.

• The following new maintenance commands support T1/E1 trunk resiliency

• EDT Show Resiliency Info

• EDT Failover

• EDT Failback

• Programmed Failback

• When you register a third-party MiXML Application, a Globally Unique Identifier (GUID) is obtained from the security certificate by the MiXML server. Upon registration, you can use the Multiline Set Key Assignment form to map a MiXML Application and its features to the programmable keys of a directory number (DN). You can also view and delete a MiXML Application and any of its feature assignments.

• Intra-cluster calls forwarded over QSIG/DPNSS links now present the target station with the name (if programmed) and number of the forwarded party. Formerly, the name displayed only if the QSIG/DPNSS Option in the System Options form was set to YES. Now it displays regardless of the QSIG/DPNSS Diversion option selected.

• Unified Communicator Mobile enables users to receive incoming calls to their extension on a cell phone or other PSTN-connected telephone.

• Spanning Tree parameters are now viewable and editable in some cases in the new Spanning Tree form. Spanning Tree is also enabled in this form instead of the System Options form in previous releases.

• The following maintenance commands have been added to poll the embedded Layer 2 switch in the CXi and MXe controllers for QoS Quality of Service. The performance of a communications channel or system is usually expressed in terms of QoS. The QoS will relate to the type of system. SNR (Signal to Noise Ratio), BER (Bit Error Ratio), maximum and mean throughput rate, reliably, priority and other factors specific to each service. statistics and other information:

• L2 Stat Switch

• L2 Stat Port

• L2 Stat Maclist

• L2 Stat Spanning Tree

• Mitel IP Phones fully support network discovery, auto configuration and other capabilities using IEEE standard 802.1AB and Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED). See the 3300 ICP Engineering Guidelines for more information.

• Mitel IP device messages are now compatible with the IEEE standard 802.1AB.

• The internal DHCP server has changed from using options 128-135 to configure Mitel IP devices to using options 43 or 125. The change is due to the reclassification of options 128-135 as public options by the Internet Engineering Task Force (IETF).

• SIP Trunking is now available between a Service Provider and the 3300 ICP. SIP Trunking for Service Provider allows the 3300 ICP to connect to the Service Provider using the SIP protocol over IP networks.

• The SIP Satellite Office solution provides IP phones in the remote office with the same features and functionality of the 3300 ICP, without the installation of another 3300 ICP system. With this solution, you can also send faxes to the head office over IP (T.38).

• A Trace Route Maintenance command has been added to help identify bottlenecks and connection problems in the network.

• The embedded voice mail system has been enhanced by the addition of options to control the playback of the various pre-recorded and customizable Mailbox Greeting prompts. Also, the mailbox login procedure for retrieving voice mail messages via the Automated Attendant can be changed to the procedure used by other Mitel messaging products.

• The IP Telephone status forms (All IP Telephones, Programmed Telephones, Unprogrammed Telephones) now show the name or IP address of the Primary and Secondary ICP (if applicable) for each IP phone in the system.

• The following DNS (Domain Name System) related maintenance commands have been added:

• IPN DNS Del

• IPN DNS Nslookup

• IPN DNS Show

• The SMDR Extended Reporting feature has been enhanced to support a second recording level (Level 2). For Level 1, the Start Time field records the call start time to the minute (hour:minute). If you enable both Level 1 and Level 2 the Start Time field records the call start time to the second (hour:minute:second).

• The Network Element Assignment form displays the software versions of the elements that are sharing data with the local element.

• A new Maintenance command, UpgradeBootrom, has been added for upgrading the RTC and E2T firmware.

• Import functionality and Import Spreadsheet has been extended to include virtually all configurable forms.

• There are four new maintenance commands for reset and shutdown operations, and for status of redundant hardware in the MXe:
  Reset APC
  Reset System
  Shutdown the controller
  Show Status Redundant (applies to the MXe fan, power supply, and hard drive).

Documentation Improvements or Changes

• Information on how to scale the size of Automatic Call Distribution (ACD) systems has been added to the online help.

• The Resiliency Guide has been reorganized.

• Added information on programming the 3300 Analog Gateway to the online Help

3300 ICP Release 6.1

New Hardware

• The 5212 IP Phone, modeled after the 5215 IP Phone, offers more functionality with 12 programmable keys and 10 fixed functions keys. It includes a Mute Key and additional functionality for Handsfree Answerback and Off-hook Voice Announcement. Set prompts are also available in Russian. It can operate either as a standalone device connected to a SIP (session initiation protocol) service provider or as part of a Mitel 3300 ICP system using the MiNet protocol.

• The 5224 IP Phone, modeled after the 5220 IP Phone, offers more functionality with 24 programmable keys and 10 fixed functions keys. It includes a Mute Key and additional functionality for Handsfree Answerback and Off-hook Voice Announcement. The 5224 IP Phone also supports 12, 48, and dual PKMs and Line Interface Modules. Set prompts are also available in Russian. It can operate either as a standalone device connected to a SIP (session initiation protocol) service provider or as part of a Mitel 3300 ICP system using the MiNet protocol.

• The Mitel Navigator is a full-feature, dual port, dual mode telephone that provides voice communication over an IP network. It features a back-lit liquid crystal display (LCD) screen, three softkeys for display-assisted access to features, on-hook dialing, handsfree speakerphone capability, and a large ring/message indicator. It also offers 24 programmable keys with status indicators, and ten fixed-feature keys. It supports both Mitel Call Control (MiNet) and SIP protocols.

• The dual mode TeleMatrix 3000IP Phone, modeled after the 5212 IP Phone, has twelve line/feature keys. It also has seven fixed-function keys: Cancel, Hold, Redial, Transfer/Conference, Message, Speaker, and Mute. It supports both Mitel Call Control (MiNet) and SIP protocols.

• The Mitel WLAN Stand is a new accessory for the 5200 series dual mode IP Phones. The stand enables the phones to operate in a wireless LAN (WLAN) environment. When attached to a 5215, 5220, 5235, 5212 or 5224 dual Mode IP Phone, the stand provides an 802.11b/ g wireless interface and one 10/100 Ethernet interface for connection of the WLAN Stand to the 5200 series phone. The WLAN Stand operates in two modes: Bridge Mode, where it interfaces with a standard WLAL Access Point that supports WMM QoS and Access Point Mode where it acts as a wired Access Point for up to six of the dual mode IP Phones equipped with the WLAN Stand.

New Features and Capabilities

• Embedded DPNSS is available on the 3300 ICP LX, MX, and CX controllers. It is supported on the T1/E1 Dual Framer MMC or the T1/E1 Combo MMC. See Embedded DPNSS trunks - Product Overview.

• The 5235 IP Phone supports the following European Languages: French (Canadian and European), Spanish (Latin American and European), German, Dutch, Italian, and Portuguese (European).

• The Russian Language feature provides Russian prompts for the 5212 and 5224 IP Phones.

• Installations and upgrades now require a new purchased-options password from the Mitel Application Management Centre (AMC) through Mitel Online (MOL). After you have registered the 3300 ICP, you enable and configure the licenses for a 3300 ICP system from the License and Option Selection form by entering the Application Record ID and then querying the AMC for the Purchased Options and Password.

• When you register a third-party MiXML Application, a Globally Unique Identifier (GUID) is obtained from the security certificate by the MiXML server. Upon registration, you can use the Multiline Set Key Assignment form to map a MiXML Application and its features to the programmable keys of a directory number (DN). You can also view and delete an MiXML Application and/or any of its feature assignments.

• The 3300 ICP Telephone directory can be imported and exported using the Telephone Directory Assignment form.

• The CO Tone Detection form allows you to enable or disable Tone Detection for Central Office trunks. You can also change the tone detection parameters. See Changing Tone Detection for CO Trunks.

Documentation Improvements or Changes

• Improved the usability of the System Administration Tool Help by synchronizing the Table of Contents and topics panes so that users can see where they are in the hierarchy of the Help. When a topic is displayed in the right-hand pane, the location of the topic will be displayed in the TOC.

• Replaced the glossary in the System Administration Tool Help with the new and expanded Mitel standard glossary.

3300 ICP Release 6.0

New Hardware

• The new CX and CXi controllers provide a cost-effective solution in environments with 64 or fewer users. For detailed information about the new hardware, refer to the Hardware Technical Reference Manual and the Technician's Handbook. See About the 3300 ICP Documentation Set for information about these documents.

• The new LX controller has two 450 MHz processors and 512 MB of memory on the Real Time Controller (RTC) that enable the controller to support up to 1400 users. This controller can support 700 users with 256 MB RTC memory, or 1400 users with the 512 MB RTC memory that is provided in Release 6.0.

• The 5235 IP Phone is a large screen telephone that also serves as a gateway to your company network. It provides you with real-time access to applications and services, such as web browsing, directory management, and visual voice mail. Personal Softkeys for 5235 IP Phones allow you to customize the six idle softkeys for your most frequently features.

New Features and Capabilities

• The System Data Synchronization feature allows you to synchronize database information among the elements of a network or cluster. After you set up the network or cluster for data sharing, specify which form data should be shared, and synchronize the element databases, the application maintains database synchronization by sharing any changes made on any one of the elements among all the other elements in the network or cluster. This application reduces the amount of time required to set up and maintain the databases in a network or cluster of elements.

• In previous releases, users had to log in using the URL of their specific system. The SDS feature allows a user of the Group Administration Tool or Desktop Tool to log into the tools by entering the URL of any 3300 ICP within a data-sharing voice cluster. If SDS is enabled on all the elements of the cluster, the user is automatically redirected to the login URL of their home 3300 ICP system.

• The 1400-User system configuration increases the capacity and efficiency of the LX platform. This configuration is used primarily to support resilient and hot desk installations. See About 1400-User Systems.

• User mailboxes can now start with the leading digit 9. To prevent conflict with the Directory feature (Dial by Name), an inter-digit timer is started if 9 is the first digit entered. If no other digits are entered before the timer expires, the user is transferred to the Directory.

• You can now choose the time out behavior for Multi-level Auto Attendant Menu Node mailboxes (disconnect or forward to operator) on a mailbox-by-mailbox basis.

• Voice mail and auto attendant prompts are now available in Arabic, Farsi and Mandarin.

• An optional configuration tool allows you to quickly import a large number of new users and devices simply by importing configuration data from a comma separated file (.csv) format spreadsheet directly into your 3300 ICP database. Note that the .csv format for importing files is different than the .csv format that you use to export files from the System Admin Tool. When importing, be sure to use the .csv format described in the Import Spreadsheet form.

• SNMP enhancements allow the SNMP Agent to provide Mitel resiliency traps. These traps track the status of sets should the primary 3300 ICP fail.

• You can now connect a Property Management System (PMS) directly to the 3300 ICP by using an IP connection. See Property Management System Feature.

• Embedded Music on Hold (eMOH) allows sites to use multiple embedded music sources. The Embedded Media Sources form lists the embedded audio files that are used for Music on Hold and Automatic Call Distribution (ACD) Alternate Recording Devices (ARD). You can connect up to 65 sources of music to each system (one for the system Music on Hold and up to 64 for tenant Music on Hold or ACD ARD).

• Increased licensing flexibility makes it easier for you to manage a networked deployment of 3300 ICPs. You can now obtain 3300 ICP licenses and passwords from the Applications Management Center (AMC) through Mitel Online (MOL). Use the AMC to register, configure, and manage all your 3300 ICP system licenses. After you have registered the systems, you enable and configure the licenses for a 3300 ICP system from the License and Option Selection form by entering an Application Record ID and then querying the AMC for the Purchased Options and Password.

• Mitel offers options for viewing Call History of a range of IP sets. You view information about calls made and received by using the set keys and set display.

• Teleworker sets equipped with Line Interface Modules now support emergency call response from the Public Service Access Point (PSAP).

• A new maintenance command has been added to the system that allows you to schedule automatic switch-over from Day to Night operation and vice versa. See Programmed Service and Night Service - Programmed for details.

• After a system reboot, the Night Service setting will be restored to the same service (Day, Night1, or Night 2) that it was in before the reboot, regardless of whether or not Programmed Service is enabled.

• A new COS option, Disable Call Reroute Chaining on Diversion, has been introduced that allows you to select whether the system will apply any call reroute programming after a call has been diverted. This option applies to the party which initiates the first diversion.

• The ARS digit translation logic has been rewritten to allow wildcard characters to be entered in leading and dialed digits assignment. See ARS Digits Dialed Assignment.

• The following modifications have been made to the CO Trunk Circuit Descriptor Assignment form.

• Four new coefficients (Spare 1, Spare 2, Spare 3, and Spare 4) have been added for the Balance Network Setting parameter.

• The Trunk Category parameter now supports an additional option, XLong.

• The Far End Connection parameter has been removed to simplify CO trunk programming,

• A set of diagnostic commands have been added to support embedding digital trunking (PRI, BRI, QSIG, and T1D4). See EDT.

• The DGT TRACE command allows you to determine exactly how the ARS logic evaluates and routes a given dial string. This command is useful for testing new ARS entries to see if they have the desired effect.

• You can use the Baud maintenance command to change the baud rate of the serial connection between the 5550 IP Console and a Property Management System (PMS).

• Enhancements have been made to Media Signaling Security and Voice Streaming Security to provide secure voice connections between IP endpoints. See Maintaining Security for instructions on how to enable and disable encryption of voice and call control signalling.

• Mitel's Enterprise Manager and the 3300 ICP work together with an optional voice quality monitoring tool called "NetAlly". If you purchase and enable this tool, you can monitor the voice quality of Mitel IP phones for

• voice quality problems requiring immediate attention

• trends in voice quality performance.

Documentation Improvements or Changes

• The programming forms in the online help Table of Contents are now listed alphabetically instead of by form categories, making it easier for you to locate a specific form.

• Back and Forward buttons have been added to the online help menu bar to help you navigate the online help.

• When you perform a search of the online help, the word or words that you are searching for will be highlighted in yellow in the topics that are returned by the search. Only exact matches are highlighted. If a help link is highlighted in yellow as a result of a search, the link will not function until you remove the highlighting by clearing the search. You can clear the current search by searching on another word, or by exiting the online help and then launching it again.

• Examples of SMDR records have been added.

• The XNET and Hybrid XNET programming examples have been simplified.

3300 ICP Release 5.2

New Hardware

• The Line Interface Module (previously the Mitel 5425 Access Module) provides users of 5220 IP Phones (Dual Mode) with the ability to make and receive calls on an analog line in either of the following modes:

• Line Interface Module Mode: user can access the analog line at any time by pressing the programmed Line Interface Module key.

• Fail-over Mode: user can use the analog line when the IP connection has failed.

Installation and configuration of the Line Interface Module is performed at the set. Refer to the Line Interface Module Installation Guide packaged with the Line Interface Module. For end user procedures, refer to the 5220 IP Phone, 3300 ICP User Guide available at www.mitel.com.

New Features and Capabilities

• Emergency Services provides enhanced device move detection (see Detecting IP Device Moves), automatic CESID updating (see CESID Support Description), and support for sending emergency call notification to a Mitel Emergency Response Adviser. Changes also include:

• New fields in Device Connectivity - Moved and Device Connectivity - All forms

• New fields in the CESID Assignment form

• A new form, L2 to CESID Mapping

• A new CESID Logs form

• A new alarm category to indicate CESID assignment problems

• New grouping of all CESID-related forms called Emergency Services Management.

• Resiliency and clustered Hot Desking (and resilient clustered Hot Desking) are supported for SpectraLink wireless IP phones. Support does not extend to pre-Release 5.2 systems.

• Tenanting allows a system to be partitioned among a number of tenants and be configured to look like a separate system to each tenant. Up to 64 small businesses, or departments of a larger business, can share features and capabilities of the system.

• Nortel Networks Telephone Support - The 3300 ICP CITELlink Gateway allows the Mitel" 3300 ICP controller to support legacy Nortel Networks" Meridian 1 telephone sets. The gateway translates the 3300 ICP IP phone protocol to Meridian 1 set protocol allowing Meridian 1 phones to function as Mitel phones.

• New Hybrid XNET configuration support. Hybrid signalling support adds a new configuration choice that delivers voice over PRI channels, with MSDN call setup, feature invocation, and tear-down signalling over the IP network. Full XNET DPNSS feature transparency is maintained.

• You can now enable "Unknown Type of Number/Number Plan" format for embedded PRI and NSU PRI links that use the NI-2 protocol variant. See Protocol Assignment for details.

• The Remote Directory Number Assignment form allows you to search for a record by Name. You must enter the name exactly as it appears in the form. For information about conducting searches in forms, see Navigating the System Administration Tool.

• The LSMeasure test allows you determine the line settings for Loop Start (LS) trunks that are connected to the Analog Main Board and Analog Option Board in the controller, or to the Universal ASU.

• The 5550 IP Console allows an attendant to monitor the Busy Lamp Field status of extensions from the Busy Lamp Field Tools panel. See Attendant DSS/BLF Display for 3300 ICP programming instructions.

• Internet Explorer Support: minimum supported version to access the System Administration Tool, Group Administration Tool and Desktop Tool is now 6.0 (latest service pack is recommended).

• A new Browse button in the Backup form now allows you to browse the directory for the backup .tar file.

• A new Copy Keys button in the Multiline Set Key Assignment form allows you to copy keys programmed on an existing directory number to one or more other, existing directory numbers. For information about copying keys, see Copying Key Assignments.

• You can now download audio files for RAD greetings and for all Auto Attendant greetings and greeting sets.

• When required for system analysis and troubleshooting, you can download, FTP or Email a collection of system diagnostics information.

• Advice of Charge (AOC) is now supported for France. French AOC is supported for Embedded PRI, Embedded BRI, and PRI on the NSU.

• Euro ONS CLASS is now available for the following European country variants: France, Germany, Netherlands, Italy, Portugal, Spain, and the United Kingdom. This option supports interfaces compliant with FSK protocol (ETSI 300 778-1 / ETSI 300659-1) on embedded analog ports, ASUs, and peripheral cabinets. A system-wide option is provided in the System Options Assignment form to manage the two FSK protocols. Note that system support for the ETSI standard is limited to class signalling between the first and second ring in an on-hook transmission configuration.

3300 ICP Release 5.1

New Hardware

• The SpectraLink NetLink e340 and NetLink i640 Wireless Telephones are mobile handsets supported by the 3300 ICP.

New Features and Capabilities

• The Malicious Call Trace feature provides network-wide tagging of malicious calls. Calls tagged using the Tag Call feature now generate SMDR logs in all the nodes involved in the call. A Malicious Call Indication can also be sent to the Central Office.

• You can now download music files to the 3300 ICP and use them as an embedded Music on Hold source or an Auto Attendant system greeting.

• The maximum number of elements (3300 ICP controllers and Voice Mail servers) that may be configured in a network cluster has been increased to 250. You set the maximum number of elements in the License and Option Selection form.

• A new Dimension— MITEL Feature Resource Dimension (MFRD) Level 19— is now available. Dimension 19 increases the absolute maximum values for XNET trunk groups, the corporate directory, corporate locations and departments, routes, and route lists. For more information, see Dimension Selection form.

• The Corporate Directory now supports a maximum of 65,000 directory entries, 5000 departments, and 5000 locations.

• You can select the outgoing numbering plans for Euro ISDN Standard trunk variants in the Outgoing Number Assignment form. To meet the specific ISDN requirements of a European region, you can select the Calling Number and Call Number parameters in this form.

• The time required to subscribe the OpenPhones to the IP-DECT Wireless system has been reduced. The new subscription procedure is provided in the 3300 IP-DECT Technical Manual. To use the new procedure, you must have Open Mobility Manager (OMM) software version 1.5.x or later and 3300 Release 5.1 software or later. The Internet Protocol Digital Enhanced Cordless Telecommunications (IP-DECT) Wireless Solution and OpenPhones are only available in the EMEA (Europe, Middle East and Africa) market.

• Mitel IP device messages are now compatible with Cisco Discovery Protocol (CDP) for the purpose of port duplex and speed settings, port MAC identification and Auxiliary VLAN assignment. If your network uses Cisco Layer 2 switches, you may decide to configure your L2 ports as Dynamic Access ports and use the auxiliary VLAN to set the voice VLAN. For more information on configuring your network, refer to the 3300 ICP Engineering Guidelines available on the Mitel documentation website.

Documentation Improvements or Changes

• The index in this help system has been improved.